Safety CX Lead - Incident Response & Operations

DoorDash; New York (NY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave (16 weeks)

Wellness benefits

Commuter benefits match

Paid time off & paid sick leave

Medical, dental, and vision benefits

Job summary

DoorDash is seeking a Customer Experience Strategy & Operations lead within the Safety CX team to improve how we prevent, identify, and respond to critical safety incidents. You will partner with Product, Policy, Analytics, and Operations to design scalable solutions for high-stakes moments.

This role requires a detail-oriented operator who can translate ambiguous problems into structured actions, own end-to-end workflows, and drive cross-functional initiatives with influence across teams.

Qualifications

• 3–5 years of experience in strategy & operations or related field.
• Strong strategic thinker who can break down complex problems.
• Highly analytical with ability to translate data into insights.
• Attention to detail and ability to execute under pressure.
• Experience leading cross-functional initiatives.
• Bachelor’s Degree.

Responsibilities

• Partner with Product, Policy, Analytics, and Operations to design scalable safety solutions.
• Own end-to-end safety incident handling workflows and tooling.
• Drive data-driven decisions by analyzing case-level insights.
• Collaborate across Product, Engineering, and Operations to reflect safety CX needs.
• Navigate ambiguous, high-stakes problems with scalable processes.

Skills

Strategic thinking

Analytical skills

Cross-functional collaboration

Attention to detail

Problem solving

Stakeholder management

Education

Bachelor’s Degree

Job description

DoorDash is seeking a Customer Experience Strategy & Operations lead within the Safety CX team to improve how we prevent, identify, and respond to critical safety incidents. You will partner with Product, Policy, Analytics, and Operations to design scalable solutions for high-stakes moments.

This role requires a detail-oriented operator who can translate ambiguous problems into structured actions, own end-to-end workflows, and drive cross-functional initiatives with influence across teams.