Senior Associate: Office Strategy for Pharma Life Sciences

PwC; New York (NY); On-site; USD 77,000 - 202,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

PwC is seeking a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics in New York. You will analyze client needs, design customer journeys, and guide data-driven strategic recommendations to improve customer experiences and drive growth.

You will manage teams, navigate ambiguity, and develop your technical skills while building client connections and transforming customer strategies in pharma life sciences.

Qualifications

• Bachelor's degree is required.
• At least 3 years of experience in strategy/analytics roles.
• Fields of study include Computer Engineering, Info CyberSecurity, CS/Info Tech, MIS, Computer Applications.

Responsibilities

• Analyzing client needs to develop customer-centric solutions that enhance customer experience and drive business growth
• Designing customer journey maps to create seamless and personalized experiences that boost customer satisfaction and loyalty
• Utilizing customer data management techniques to inform insights and recommendations for strategic initiatives
• Conducting customer journey analysis to identify touchpoints and opportunities for improvement
• Implementing customer segmentation strategies to tailor experiences and increase engagement
• Managing customer satisfaction surveys to gather feedback and inform service design improvements
• Developing customer value propositions that align with business objectives and enhance client relationships
• Collaborating with teams to optimize business processes and improve customer service management
• Leveraging trend analysis to anticipate customer needs and adapt strategies accordingly
• Guiding teams in the execution of customer experience strategies to achieve KPIs

Skills

Customer analytics

Journey mapping

Data interpretation

Client relations

Education

Bachelor's degree

Job description

PwC is seeking a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics in New York. You will analyze client needs, design customer journeys, and guide data-driven strategic recommendations to improve customer experiences and drive growth.

You will manage teams, navigate ambiguity, and develop your technical skills while building client connections and transforming customer strategies in pharma life sciences.