Senior Associate - Front Office Strategy & CX Analytics

PwC; Dallas (TX); On-site; USD 77,000 - 202,000; Full time

Job summary

PwC is seeking a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics. You will analyze client needs, design customer-centric solutions, and guide teams to improve customer satisfaction and drive growth.

Expect to mentor others, navigate ambiguity, and strengthen relationships with clients in a fast-paced environment. You will specialize in customer journey design, data-driven insights, and segmentation to tailor experiences and optimize business

Qualifications

• Analytical thinking and business process improvement are essential.
• Experience with customer data management and engagement strategies is desired.
• Ability to perform customer journey analysis and segmentation.

Responsibilities

• Analyze client needs to develop customer-centric solutions that enhance experience and drive growth.
• Design customer journey maps to create seamless and personalized experiences.
• Utilize customer data management techniques to inform insights and recommendations.
• Conduct customer journey analysis to identify touchpoints and opportunities for improvement.
• Implement customer segmentation strategies to tailor experiences.
• Manage customer satisfaction surveys to inform service design improvements.
• Develop customer value propositions aligning with business objectives.
• Collaborate to optimize business processes and improve customer service management.
• Leverage trend analysis to anticipate needs and adapt strategies.
• Guide teams in executing customer experience strategies to meet KPIs.

Skills

Analytical thinking

Business process improvement

Customer data management

Customer engagement strategies

Customer journey analysis

Customer segmentation

Change management

Education

Bachelor's degree

Job description

PwC is seeking a Senior Associate in Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics. You will analyze client needs, design customer-centric solutions, and guide teams to improve customer satisfaction and drive growth.

Expect to mentor others, navigate ambiguity, and strengthen relationships with clients in a fast-paced environment. You will specialize in customer journey design, data-driven insights, and segmentation to tailor experiences and optimize business