Senior Associate Insurance Account Manager

Hilb Group of New York; Madison (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Long-Term Disability

Short-Term Disability

Medical, Dental, Vision and FSA/HSA_pl

401(k) with company match

Voluntary benefits including Critical

Legal and Identity Protection

Pet benefits

Generous PTO

Awesome team of professionals!

Job summary

Hilb Group in Madison, AL is seeking a Senior Associate Account Manager to join our in-office team. The role supports Account Managers handling large complex accounts and focuses on accurate documentation and timely client responses.

The candidate gathers underwriting information, issues certificates, processes policy changes and renewals, and maintains client files in compliance with carrier standards. Strong organization and communication are essential.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 0-2 years of experience in insurance, customer service, or administrative support.
• Property & Casualty Insurance License required or ability to obtain within a specified timeframe.

Responsibilities

• Support Account Managers servicing Large Complex accounts
• Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes
• Prepare and issue certificates of insurance, binders, and endorsements
• Process policy changes, renewals, and cancellations in agency management systems
• Gather underwriting information and application materials
• Maintain accurate client files in accordance with agency procedures
• Ensure documentation meets regulatory and carrier standards
• Support internal quality control processes
• Assist with submission preparation and carrier follow-up
• Track renewal timelines and ensure documentation is processed
• Review policies for accuracy and request corrections

Skills

Excellent written and verbal comms

Strong organizational skills

Ability to manage multiple priorities

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Agency management systems

Job description

Hilb Group in Madison, AL is seeking a Senior Associate Account Manager to join our in-office team. The role supports Account Managers handling large complex accounts and focuses on accurate documentation and timely client responses.

The candidate gathers underwriting information, issues certificates, processes policy changes and renewals, and maintains client files in compliance with carrier standards. Strong organization and communication are essential.