Commercial Lines Associate Account Manager

CCD Cape Cod; Canton (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company Paid Life Insurance

401(k) with company match

Generous PTO

Job summary

CCD Cape Cod located in Canton, MA, is seeking a motivated and ambitious Commercial Lines Associate Account Manager. The ideal candidate will manage client relationships, handle inquiries about insurance coverages, and process paperwork efficiently.

This in-office position requires 2+ years of experience in customer service and/or sales in the property and casualty insurance industry and proficiency in insurance software like AMS360. The role also offers various company benefits including paid life insurance and medical plans.

Qualifications

• 2+ years of experience in customer service and/or sales in the P&C insurance industry.
• Ability to communicate effectively via phone or email.
• Self-directed with good decision making and time management skills.

Responsibilities

• Manage an assigned book of business as the primary client relationship manager.
• Handle inquiries regarding insurance coverages and policy changes.
• Process billing and endorsement requests efficiently.

Skills

Customer service experience

Sales experience in P&C insurance industry

Strong interpersonal skills

Proficient PC skills

Education

High School degree

Tools

AMS360 insurance software

Job description

Commercial Lines Associate Account Manager

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development.

We are seeking a motivated and ambitious Commercial Lines Associate Account Manager. This position will report to our agency located in Canton, MA. The ideal candidate will be motivated to succeed, well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities

• Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance.
• Handle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of business.
• Handle billing, service and endorsement requests and process necessary paperwork associated with requested acts.
• Act as liaison between customer and carrier working closely with both to ensure a mutually beneficial relationship.
• Handle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessary.
• Maintain knowledge of all company systems and offerings.

Qualifications

• High School degree required.
• 2+ years of experience in customer service and/or sales in the P&C insurance industry.
• Strong interpersonal skills and ability to effectively communicate via phone or email.
• Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques.
• Self-directed with good decision making and time management skills.
• Proficient PC skills; knowledge of insurance software including AMS360.

Benefits

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
• Generous PTO.

Equal Opportunity Employer

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.