In-Office Insurance Account Manager – Client Growth

The Hilb Group, LLC; Madison (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Long-Term Disability

Short-Term Disability

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

FSA/HSA plans

Critical Illness Insurance

Accident Insurance

Hospital Indemnity

Supplemental Life Insurance

Legal and Identity Protection

Pet benefits

Generous PTO

Job summary

The Hilb Group, LLC in Madison, AL is seeking a motivated Senior Associate Account Manager for an in-office role. You will support Account Managers handling large complex accounts, respond to client inquiries, prepare certificates, process policy changes, and gather underwriting information.

Strong organization and communication skills are essential. Ideal candidates have 0–2 years in insurance or admin support, with a license or ability to obtain a Property & Casualty license.

Qualifications

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 0–2 years of experience in insurance, customer service, or administrative support
• Commercial insurance exposure preferred
• Property & Casualty Insurance License required or ability to obtain within a specified timeframe
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office; agency management systems preferred

Responsibilities

• Support Account Managers servicing Large Complex accounts
• Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes
• Prepare and issue certificates of insurance, binders, and endorsements
• Process policy changes, renewals, and cancellations in agency management systems
• Gather underwriting information and application materials
• Maintain accurate client files in accordance with agency procedures
• Ensure documentation meets regulatory and carrier standards
• Support internal quality control processes
• Assist with submission preparation and carrier follow-up
• Track renewal timelines and ensure documentation is processed
• Review policies for accuracy and request corrections

Skills

Organizational skills

Written and verbal communication

Multitasking

MS Office / agency systems

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office

Agency management systems

Job description

The Hilb Group, LLC in Madison, AL is seeking a motivated Senior Associate Account Manager for an in-office role. You will support Account Managers handling large complex accounts, respond to client inquiries, prepare certificates, process policy changes, and gather underwriting information.

Strong organization and communication skills are essential. Ideal candidates have 0–2 years in insurance or admin support, with a license or ability to obtain a Property & Casualty license.