Senior AR & Collections Specialist (Hybrid)

Framework; Arlington (VA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Framework seeks a detail oriented Accounts Receivable / Collections Specialist to manage customer accounts, reconcile discrepancies, resolve invoice disputes, and support cash applications. This hybrid role requires 2-3 days per week in the Arlington, VA office and cross-functional collaboration with operations, warehouses, sales, and finance teams.

You will handle collections, investigate disputes, process credits and refunds, maintain ERP records, and contribute to month-end reporting.

Qualifications

• Excellent communication, analytical, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Bachelor’s degree in Accounting, Finance, or related field preferred.

Responsibilities

• Manage and maintain assigned customer accounts
• Reconcile accounts and resolve billing discrepancies
• Handle collections efforts via phone and email
• Investigate and resolve invoice disputes and chargebacks
• Process credits, debit memos, rebates, refunds, and cash receipts
• Maintain accurate customer and vendor records in ERP systems
• Coordinate with internal teams and third-party warehouses to resolve invoicing issues
• Support international withholding tax documentation and compliance
• Assist with audits and month-end reporting activities
• Ensure thorough documentation and process improvement initiatives

Skills

Attention to detail

Communication skills

Analytical thinking

Problem solving

Multi-tasking

Education

Bachelor’s degree in Accounting, Finance, or related field

Tools

Microsoft Dynamics AX/D365

Microsoft Excel

ERP systems

Job description

Framework seeks a detail oriented Accounts Receivable / Collections Specialist to manage customer accounts, reconcile discrepancies, resolve invoice disputes, and support cash applications. This hybrid role requires 2-3 days per week in the Arlington, VA office and cross-functional collaboration with operations, warehouses, sales, and finance teams.

You will handle collections, investigate disputes, process credits and refunds, maintain ERP records, and contribute to month-end reporting.