Senior Applied AI Cloud Engineer — Customer Solutions

Google; Ionia (NY); On-site; USD 174,000 - 252,000; Full time

Job summary

Google Cloud is seeking an Applied AI Customer Engineer to accelerate customer success by delivering Conversational AI solutions and architectural guidance across enterprise environments. You will partner with Sales and Engineering to design scalable, production-ready AI frameworks and help customers move from PoC to production.

As a Senior role, you will bridge business needs and technical delivery, influence product direction, and mentor teams while representing Google Cloud in industry events.

Qualifications

• Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• 10 years of experience with designing cloud-native enterprise-grade technical architecture in customer-facing or support roles.
• 1 year of experience with Conversational AI technologies, including designing conversational flows/agents and operating Speech-to-Text, Text-to-Speech (STT/TTS).
• Experience building or leveraging AI solutions, ML APIs, prompting, agent tooling, eval frameworks, and modern AI frameworks, and embedding into demos.
• Experience engaging with and presenting to both technical stakeholders and executive leadership.

Responsibilities

• Serve as a trusted advisor to prospective and existing customers, explaining technical features and designing cloud-based architectures.
• Provide technical guidance on integrating AI solutions with existing enterprise data stacks and third-party stacks such as CRM, etc.
• Lead the rapid development of Proof-of-Concepts (PoCs) and Minimum Viable Products (MVPs), demonstrating the practical application of Google Cloud solutions, troubleshoot technical roadblocks, and recommend integration strategies for end-to-end Google Cloud solutions.
• Collaborate with product management to prioritize solutions that drive customer adoption and share in-depth AI expertise through product briefings and technology advocacy.
• Present the business value of Applied AI solutions to executive leaders and represent Google Cloud at conferences and industry events.

Skills

Advanced cloud architecture design

Conversational AI experience

AI/ML tooling and eval frameworks

Executive stakeholder communication

Customer-facing problem solving

CRM/third-party tooling integration

Education

Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience

Tools

Java

C++

Python

Job description

Google Cloud is seeking an Applied AI Customer Engineer to accelerate customer success by delivering Conversational AI solutions and architectural guidance across enterprise environments. You will partner with Sales and Engineering to design scalable, production-ready AI frameworks and help customers move from PoC to production.

As a Senior role, you will bridge business needs and technical delivery, influence product direction, and mentor teams while representing Google Cloud in industry events.