Senior Applications Support Lead

Citi Group; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

The Citi Group in New York is seeking a Senior Application Support Analyst to provide technical and business support for Citi applications. You will resolve issues quickly, drive stability, and improve efficiency to help the business succeed.

Responsibilities include maintaining live production systems, monitoring environments, risk assessments, documentation, and coordinating with development and production support to prioritize fixes. Strong communication is essential.

Qualifications

• 5-8 years of experience in an application support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Strong written and verbal communication including the ability to explain technical issues to non-IT staff.

Responsibilities

• Maintains application systems that are running in daily operations.
• Manages and supports applications and their environments, focusing on stability, quality and functionality.
• Start of day checks and continuous monitoring.
• Participate in application releases from development to production.
• Engages in post-implementation analysis and coaching of junior analysts.

Skills

Analytical skills

Strong communication

Problem solving

Tools

Programming basics

Job description

The Citi Group in New York is seeking a Senior Application Support Analyst to provide technical and business support for Citi applications. You will resolve issues quickly, drive stability, and improve efficiency to help the business succeed.

Responsibilities include maintaining live production systems, monitoring environments, risk assessments, documentation, and coordinating with development and production support to prioritize fixes. Strong communication is essential.