Payments Apps Support AVP - Global Production & Stability

Citi; New York (NY); Hybrid; USD 88,000 - 121,000; Full time

Benefits offered by this job

27 days annual leave

Discretionary annual bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Employee discounts

Learning & development resources

Job summary

Citi is seeking an Application Support Senior Analyst to provide expert technical and business support for Citi's critical applications, driving stability and operational excellence across global platforms.

You will monitor, diagnose, and resolve issues; participate in releases; lead optimization initiatives; ensure risk controls and compliance; and mentor junior analysts while collaborating with traders, users, and vendors.

Qualifications

• Experience in an Application Support role with production environments.
• Experience installing, configuring, and supporting business applications.
• Proficiency in programming or scripting languages and willingness to continue learning.
• Analytical and problem-solving skills — able to filter, prioritise, and validate complex information.
• Experience with issue tracking, reporting, and problem management tools.
• Strong written and verbal communication; translate technical issues for non-IT stakeholders.
• Ability to plan and reorganise workload in a dynamic environment.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Monitor start-of-day checks and regional handovers; ensure applications meet service level expectations.
• Diagnose and resolve application issues; assess risk and impact of production incidents.
• Participate in application releases across the full lifecycle; post-implementation analysis.
• Lead initiatives to maximise application potential and drive stability and efficiency.
• Perform same-day risk reconciliations; identify vulnerabilities and ensure contingency procedures.
• Act as SME and advisor to senior stakeholders; liaise between users/traders, internal teams and vendors.

Skills

Production support

Application configuration

Scripting languages

Analytical skills

Issue tracking tools

Communication

Education

Bachelor's degree

Equivalent practical experience

Tools

Jira

ServiceNow

SQL

Job description

Citi is seeking an Application Support Senior Analyst to provide expert technical and business support for Citi's critical applications, driving stability and operational excellence across global platforms.

You will monitor, diagnose, and resolve issues; participate in releases; lead optimization initiatives; ensure risk controls and compliance; and mentor junior analysts while collaborating with traders, users, and vendors.