Senior Applications Engineer – Enterprise Legal Tech

Jackson Lewis; New York (NY); On-site; USD 154,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

401(k) Retirement Plan

Flexible Spending Account

Health Savings Account

Paid holidays, vacation, and sick time

Employee assistance program

Job summary

Jackson Lewis is seeking an Applications Engineer to implement, administer, and support enterprise applications used by attorneys and legal professionals. The role focuses on reliability, security, and lifecycle management across cloud-based and on‑premises systems.

You will monitor performance, optimize integrations, and partner with Information Security while contributing to runbooks and documentation for firm-wide use.

Qualifications

• 5+ years administering and supporting enterprise applications.
• Experience with SaaS/cloud-based enterprise apps.
• Experience with identity technologies (SSO, SAML, OAuth, Entra ID, MFA).
• Experience with REST APIs and application integrations.
• Strong knowledge of application security and least-privilege access.
• Strong troubleshooting and analytical skills across multiple systems.
• Ability to own technical issues and drive automation improvements.

Responsibilities

• Serve as the technical owner for assigned enterprise and legal apps.
• Configure, administer, maintain, and support apps through their lifecycle.
• Support platforms like NetDocuments, Litera, Intapp, and Microsoft 365.
• Plan, test, deploy, and support implementations, upgrades, and integrations.
• Develop automation to streamline administration, deployment, monitoring, and reporting.
• Proactively monitor availability, performance, capacity, and integrations.
• Troubleshoot complex issues and coordinate with teams and vendors.
• Maintain runbooks and technical documentation.

Skills

Enterprise application support

Root cause analysis

Automation

Cloud-based apps

Security principles

Vendor liaison

Documentation

Communication

Education

Bachelor’s degree in Information Management or CS

Tools

NetDocuments

Litera

Intapp

Microsoft 365

Azure Entra ID

Job description

Jackson Lewis is seeking an Applications Engineer to implement, administer, and support enterprise applications used by attorneys and legal professionals. The role focuses on reliability, security, and lifecycle management across cloud-based and on‑premises systems.

You will monitor performance, optimize integrations, and partner with Information Security while contributing to runbooks and documentation for firm-wide use.