Applications Engineer – Legal Tech, Automation & Security

Jackson Lewis P.C.; Seattle (WA); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Retirement Plan

Flexible Spending & Health Savings账户

Paid holidays, vacation, and sick time

Employee assistance program

Job summary

Jackson Lewis P.C. is seeking an Applications Engineer to implement, administer, and support enterprise applications across the firm, ensuring reliability, security, and lifecycle management.

The role combines strong technical ownership with understanding of legal workflows to improve user experience. The candidate will monitor performance, automate tasks, troubleshoot complex issues, and collaborate with Information Security, IT, and vendors to maintain robust, compliant applications used by

Qualifications

• 5+ years of experience administering and supporting enterprise applications.
• Proven experience installing, configuring, monitoring, troubleshooting, upgrading, and patching enterprise applications throughout their lifecycle.
• Experience supporting SaaS and other cloud-based enterprise applications.
• Experience with identity and authentication technologies such as SSO, SAML, OAuth, Entra ID/Azure AD, MFA, certificates, and service accounts.
• Experience working with REST APIs, web services, or other application integration technologies.
• Proven experience designing or supporting highly available applications, including load balancing, redundancy, failover, disaster recovery, and business continuity.
• Strong understanding of application security principles, including role-based and least-privilege access, vulnerability remediation, and secure configuration.
• Strong troubleshooting and analytical skills, including the ability to analyze logs, integrations, application dependencies, and complex issues spanning multiple systems.
• Demonstrated ability to own technical issues and projects, drive them to completion, and improve reliability through automation and process improvement.
• Strong written and verbal communication skills, including the ability to explain technical concepts and collaborate effectively with technical teams, business departments, vendors, attorneys, and legal professionals.
• Strong organizational skills, with the ability to manage multiple priorities in a large, complex enterprise environment.

Responsibilities

• Serve as the technical owner and subject-matter expert for assigned enterprise and legal applications.
• Configure, administer, maintain, and support enterprise applications throughout their lifecycle.
• Support legal technology platforms, including NetDocuments, Litera, Intapp, Microsoft 365 add-ins, and other cloud-based and on-premises applications used by the firm.
• Plan, test, deploy, and support application implementations, upgrades, patches, integrations, and new functionality in accordance with change and release management processes.
• Develop automation to streamline application administration, deployment, monitoring, reporting, and support.
• Proactively monitor application availability, performance, capacity, integrations, and scheduled processes, identifying and resolving issues before they materially affect users.
• Troubleshoot complex application and integration issues, perform root cause analysis, and coordinate with internal teams and vendors to resolve incidents.
• Partner with Information Security to implement and maintain appropriate application security controls, including permissions, authentication, service accounts, and vulnerability remediation.
• Maintain technical documentation, architecture diagrams, support procedures, configuration standards, and operational runbooks.
• Manage relationships with technology vendors and service providers, including escalations and product roadmap discussions, to resolve issues and optimize the firm's use of supported technologies.
• Provide technical guidance and share knowledge with other members of the Practice Technology and IT teams.
• Participate in after-hours maintenance, upgrades, and escalation support when required.

Skills

Enterprise apps

System troubleshooting

REST API integration

Cloud-based apps

Security & Identity

Change management

Automation

Documentation

Vendor coordination

Stakeholder communication

Education

Bachelor's Degree in Information Management, Computer Science or related fields

Tools

NetDocuments

Litera

Intapp

Microsoft 365

Azure Entra ID

Job description

Jackson Lewis P.C. is seeking an Applications Engineer to implement, administer, and support enterprise applications across the firm, ensuring reliability, security, and lifecycle management.

The role combines strong technical ownership with understanding of legal workflows to improve user experience. The candidate will monitor performance, automate tasks, troubleshoot complex issues, and collaborate with Information Security, IT, and vendors to maintain robust, compliant applications used by