Senior Applications Engineer, Enterprise Legal Tech

Jackson Lewis P.C.; Kansas City (KS); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) Retirement Plan

Health Savings Account (HSA)

Paid holidays, vacation, and sick time

Employee assistance program

Job summary

Jackson Lewis P.C. in the United States seeks an Applications Engineer to implement, administer, and support enterprise applications used by attorneys and staff, focusing on reliability, security, and lifecycle management.

You will own technical issues, automate workflows, monitor performance, and collaborate with Information Security, vendors, and legal teams to deliver secure, efficient solutions across the firm.

Qualifications

• 5+ years administering and supporting enterprise applications.
• Experience installing, configuring, monitoring, upgrading, and patching enterprise apps.
• Experience supporting SaaS and cloud-based enterprise apps.
• Experience with identity/auth technologies (SSO, SAML, OAuth, Entra ID/AAD, MFA, certificates).
• Experience with REST APIs, web services, or integration technologies.
• Designing or supporting highly available apps (load balancing, redundancy, DR, BC).
• Strong security understanding (RBAC, least-privilege, vulnerability remediation).
• Strong troubleshooting and analytical skills; log/integration analysis.
• Proven ability to own issues/projects and drive automation.
• Excellent written and verbal communication; cross-team collaboration.
• Strong organizational skills in a large enterprise environment.

Responsibilities

• Serve as the technical owner for assigned enterprise and legal apps.
• Configure, administer, maintain, and support enterprise apps lifecycle.
• Support legal technology platforms (NetDocuments, Litera, Intapp, MS 365 add-ins).
• Plan, test, deploy, and support implementations, upgrades, patches, and integrations.
• Develop automation for administration, deployment, monitoring, and reporting.
• Monitor availability, performance, capacity, integrations, and scheduled processes.
• Troubleshoot complex issues; coordinate with teams and vendors.
• Work with Information Security on controls and vulnerability remediation.
• Maintain technical documentation, runbooks, and standards.
• Manage vendor relationships and roadmap discussions.
• Provide guidance to Practice Technology and IT teams.
• Participate in after-hours maintenance when required.

Skills

Enterprise apps

SaaS/cloud apps

Identity auth

REST APIs

Troubleshooting

Automation

Communication

Multi-priority

Education

Bachelor’s degree in Information Management or Computer Science

Tools

NetDocuments

Litera

Intapp

Microsoft 365

Azure/Entra ID

Job description

Jackson Lewis P.C. in the United States seeks an Applications Engineer to implement, administer, and support enterprise applications used by attorneys and staff, focusing on reliability, security, and lifecycle management.

You will own technical issues, automate workflows, monitor performance, and collaborate with Information Security, vendors, and legal teams to deliver secure, efficient solutions across the firm.