Senior Application Support: Lead Tech Help & Docs

a3 architecture; Washington (District of Columbia); On-site; USD 50,000 - 175,000; Full time

Job summary

A3 Technology, Inc. is seeking a Senior Application Support professional in Washington, DC. This role involves preparing technical materials, coordinating with teams, and ensuring excellent customer service. Candidates should have a BA/BS with 10 years of experience or a Master's with 6 years. US Citizenship or eligibility to work in the US is required. The salary range is $50,000 to $175,000, based on qualifications and experience.

The company is committed to being an Equal Opportunity Employer, considering all qualified candidates without discrimination.

Qualifications

• 10 years of relevant experience with a BA/BS, or 6 years with a Master's degree.
• US Citizenship or documented proof of eligibility to work in the US is required.

Responsibilities

• Prepare and edit technical materials for manuals and documentation.
• Coordinate efforts with technical artists and editors.
• Answer customer calls and resolve application problems.
• Configure online meetings and perform administrative duties.

Skills

Technical writing

Excellent communication skills

Customer service

Technical research

Microsoft Teams

Zoom

Education

BA/BS in a related field

Master's degree

Job description

A3 Technology, Inc. is seeking a Senior Application Support professional in Washington, DC. This role involves preparing technical materials, coordinating with teams, and ensuring excellent customer service. Candidates should have a BA/BS with 10 years of experience or a Master's with 6 years. US Citizenship or eligibility to work in the US is required. The salary range is $50,000 to $175,000, based on qualifications and experience.

The company is committed to being an Equal Opportunity Employer, considering all qualified candidates without discrimination.