Senior Application Support & Technical Documentation Lead

A3 Technology, Inc.; Washington (District of Columbia); On-site; USD 50,000 - 175,000; Full time

Job summary

A3 Technology, Inc. is looking for a detail-oriented professional to prepare and edit technical materials such as manuals and documentation. This role involves coordinating with various technical personnel and conducting technical research, while also providing customer support.

Candidates should hold a BA/BS with extensive experience or a Master's degree, and must be US citizens or legal residents. The position offers a salary range of $50,000 to $175,000 depending on various factors.

We pride ourselves on being an Equal Opportunity Employer and strive for diversity in our hiring practices.

Qualifications

• 10 years relevant experience with a BA/BS OR 6 years with a Master's degree.
• Must have US Citizenship or proof of eligibility to work in the US.
• Experience with technical support or writing manuals is preferred.

Responsibilities

• Prepare and edit technical materials and publications.
• Coordinate with artists, editors, and writers.
• Conduct technical research and assist customers.

Skills

Technical writing

Communication skills

Customer service

Technical research

MS Teams or Zoom

Education

BA/BS in a related field

Master's degree

Job description

A3 Technology, Inc. is looking for a detail-oriented professional to prepare and edit technical materials such as manuals and documentation. This role involves coordinating with various technical personnel and conducting technical research, while also providing customer support.

Candidates should hold a BA/BS with extensive experience or a Master's degree, and must be US citizens or legal residents. The position offers a salary range of $50,000 to $175,000 depending on various factors.

We pride ourselves on being an Equal Opportunity Employer and strive for diversity in our hiring practices.