Application Support -Sr Level

a3 architecture; Washington (District of Columbia); On-site; USD 50,000 - 175,000; Full time

Job summary

A3 Technology, Inc. is seeking a Senior Application Support professional in Washington, DC. This role involves preparing technical materials, coordinating with teams, and ensuring excellent customer service. Candidates should have a BA/BS with 10 years of experience or a Master's with 6 years. US Citizenship or eligibility to work in the US is required. The salary range is $50,000 to $175,000, based on qualifications and experience.

The company is committed to being an Equal Opportunity Employer, considering all qualified candidates without discrimination.

Qualifications

• 10 years of relevant experience with a BA/BS, or 6 years with a Master's degree.
• US Citizenship or documented proof of eligibility to work in the US is required.

Responsibilities

• Prepare and edit technical materials for manuals and documentation.
• Coordinate efforts with technical artists and editors.
• Answer customer calls and resolve application problems.
• Configure online meetings and perform administrative duties.

Skills

Technical writing

Excellent communication skills

Customer service

Technical research

Microsoft Teams

Zoom

Education

BA/BS in a related field

Master's degree

Job description

A3 Technology, Inc. is seeking Application Support (senior level) to join our team in Washington, DC.

Essential Job Functions

• Prepare and edit technical material, including operations and maintenance manuals, software and system documentation, and other technical publications.
• Coordinate efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution.
• Conduct technical research and collaborates with technical professionals.
• May write manuals and documentation at user level, technical support level, or both.
• Work independently with minimal direct supervision from the Program/Project Manager.
• Answer phone calls and helps customers resolve their application problems.
• Understand and use various custom applications to support customers.
• Configure and arrange online meetings (MS Teams or Zoom experience is a plus).
• Other administrative duties as assigned by the Division Manager.
• Play an integral part in maintaining the mission statement of providing outstanding customer service.
• Learn new technologies quickly, understands and communicates requests as they relate to infrastructure.
• Maintain professional, positive, and friendly customer service attitude at all times.
• Demonstrate excellent communications skills; written, verbal and listening.

Education

• BA/BS in a related field and 10 years relevant experience OR
• Master's degree and 6 years relevant experience.

Additionally, US Citizenship or documented proof of eligibility to work in the US is a must. Upon receiving a conditional offer of employment, candidates will undergo a Government investigation and must meet eligibility requirements for Government clearance. Verification of past employment, education and references is also required. It is imperative that candidates be either a US citizen or a current green card holder with the last 3 consecutive years as a resident of the US.

The salary range for positions is $50,000 to $175,000. This range is provided as a general guideline and should not be interpreted as a guarantee of compensation. Actual salary offers will be determined based on a variety of factors, including but not limited to the specific responsibilities of the position, the candidate’s education, experience, location, knowledge, skills, and abilities. In addition, compensation may be influenced by applicable Federal Government contract labor categories and established contract wage rates.

At A3 Technology, Inc., we take pride in being an Equal Opportunity Employer (EEO) and Affiant Action (AA) employer. We’re committed to considering all qualified candidates for employment without regard to race, religion, color, sex, sexual orientation, gender identity, age, protected veteran status, disability, national origin, genetic information or any other protected status.