Application Support -Mid Level

A3 Technology, Inc.; Washington (District of Columbia); On-site; USD 50,000 - 175,000; Full time

Job summary

A3 Technology, Inc. is looking for a mid-level Application Support professional to join their team in Washington, DC. The role encompasses preparing technical documentation, supporting customers with application issues, and collaborating with technical staff. Candidates should have at least 5 years of relevant experience and an AA/AS degree in a related field. U.S. citizenship or eligibility to work in the U.S. is mandatory.

The salary range varies from $50,000 to $175,000, with actual offers reflecting the candidate's experience, education, and skills.

A3 Technology, Inc. is committed to fostering a diverse workplace and encourages all qualified individuals to apply.

Qualifications

• Minimum 5 years of relevant experience in application support.
• U.S. Citizenship or documented eligibility to work in the U.S. required.
• Experience with MS Teams or Zoom is a plus.

Responsibilities

• Prepare and edit technical materials including manuals and documentation.
• Coordinate efforts with technical staff for document preparation.
• Answer phone calls and help customers with application problems.
• Conduct technical research and collaborate with professionals.

Skills

Technical documentation skills

Communication skills

Customer service orientation

Ability to learn new technologies

Education

AA/AS in a related field

Job description

A3 Technology, Inc. is seeking Application Support (mid level) to join our team in Washington, DC.

Essential Job Functions:

• Prepare and edit technical material, including operations and maintenance manuals, software and system documentation, and other technical publications.
• Coordinate efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution.
• Conduct technical research and collaborates with technical professionals.
• May write manuals and documentation at user level, technical support level, or both.
• Work independently with minimal direct supervision from the Program/Project Manager.
• Answer phone calls and help customers resolve their application problems.
• Understand and use various custom applications to support customers.
• Configure and arrange online meetings (MS Teams or Zoom experience is a plus).
• Other administrative duties as assigned by the Division Manager.
• Play an integral part in maintaining the mission statement of providing outstanding customer service.
• Learn new technologies quickly, understands and communicates requests as they relate to infrastructure.
• Maintain professional, positive, and friendly customer service attitude at all times.
• Demonstrate excellent communications skills; written, verbal and listening.

Education:

• AA/AS in a related field and 5 years of relevant experience.

Additionally, US Citizenship or documented proof of eligibility to work in the US is a must. Upon receiving a conditional offer of employment, candidates will undergo a Government investigation and must meet eligibility requirements for Government clearance. Verification of past employment, education and references is also required. It is imperative that candidates be either a US citizen or a current green card holder with the last 3 consecutive years as a resident of the US.

The salary range for positions is $50,000 to $175,000. This range is provided as a general guideline and should not be interpreted as a guarantee of compensation. Actual salary offers will be determined based on a variety of factors, including but not limited to the specific responsibilities of the position, the candidate’s education, experience, location, knowledge, skills, and abilities. In addition, compensation may be influenced by applicable Federal Government contract labor categories and established contract wage rates.

At A3 Technology, Inc., we take pride in being an Equal Opportunity Employer (EEO) and Affidavitive Action (AA) employer. We're committed to considering all qualified candidates for employment without regard to race, religion, color, sex, sexual orientation, gender identity, age, protected veteran status, disability, national origin, genetic information or any other protected status.