Application Support -Sr Level

A3 Technology, Inc.; Washington (District of Columbia); On-site; USD 50,000 - 175,000; Full time

Job summary

A3 Technology, Inc. is looking for a detail-oriented professional to prepare and edit technical materials such as manuals and documentation. This role involves coordinating with various technical personnel and conducting technical research, while also providing customer support.

Candidates should hold a BA/BS with extensive experience or a Master's degree, and must be US citizens or legal residents. The position offers a salary range of $50,000 to $175,000 depending on various factors.

We pride ourselves on being an Equal Opportunity Employer and strive for diversity in our hiring practices.

Qualifications

• 10 years relevant experience with a BA/BS OR 6 years with a Master's degree.
• Must have US Citizenship or proof of eligibility to work in the US.
• Experience with technical support or writing manuals is preferred.

Responsibilities

• Prepare and edit technical materials and publications.
• Coordinate with artists, editors, and writers.
• Conduct technical research and assist customers.

Skills

Technical writing

Communication skills

Customer service

Technical research

MS Teams or Zoom

Education

BA/BS in a related field

Master's degree

Job description

Essential Job Functions

• Prepare and edit technical material, including operations and maintenance manuals, software and system documentation, and other technical publications.
• Coordinate efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution.
• Conduct technical research and collaborates with technical professionals.
• May write manuals and documentation at user level, technical support level, or both.
• Work independently with minimal direct supervision from the Program/Project Manager.
• Answer phone calls and help customers resolve their application problems.
• Understand and use various custom applications to support customers.
• Configure and arrange online meetings (MS Teams or Zoom experience is a plus).
• Other administrative duties as assigned by the Division Manager.
• Play an integral part in maintaining the mission statement of providing outstanding customer service.
• Learn new technologies quickly, understand and communicate requests as they relate to infrastructure.
• Maintain professional, positive, and friendly customer service attitude at all times.
• Demonstrate excellent communications skills; written, verbal and listening.

Education

• BA/BS in a related field and 10 years relevant experience OR
• Master's degree and 6 years relevant experience.

Additionally, US Citizenship or documented proof of eligibility to work in the US is a must. Upon receiving a conditional offer of employment, candidates will undergo a Government investigation and must meet eligibility requirements for Government clearance. Verification of past employment, education and references is also required. It is imperative that candidates be either a US citizen or a current green card holder with the last 3 consecutive years as a resident of the US.

The salary range for positions is $50,000 to $175,000. This range is provided as a general guideline and should not be interpreted as a guarantee of compensation. Actual salary offers will be determined based on a variety of factors, including but not limited to the specific responsibilities of the position, the candidate’s education, experience, location, knowledge, skills, and abilities. In addition, compensation may be influenced by applicable Federal Government contract labor categories and established contract wage rates.

At A3 Technology, Inc., we take pride in being an Equal Opportunity Employer (EEO) and Affimative Action (AA) employer. We're committed to considering all qualified candidates for employment without regard to race, religion, color, sex, sexual orientation, gender identity, age, protected veteran status, disability, national origin, genetic information or any other protected status.