DC-based Junior Application Support Specialist

a3 architecture; Washington (District of Columbia); On-site; USD 50,000 - 175,000; Full time

Job summary

A3 Technology, Inc. is looking for a junior-level Application Support specialist to join their team in Washington, DC. The role includes preparing technical documents, coordinating with various professionals, and providing customer support.

Candidates should have an AA/AS degree and 2 years of relevant experience, with a strong emphasis on communication skills and customer service. The salary range for this position is between $50,000 and $175,000, depending on various factors such as experience and qualifications.

Qualifications

• 2 years of relevant experience in application support or related field.
• Must be a US citizen or have a green card with 3 years of residency.
• Willingness to undergo Government investigation for clearance.

Responsibilities

• Prepare and edit technical material including manuals and documentation.
• Coordinate efforts of technical artists and other contributors.
• Provide customer support for application issues via phone.
• Maintain a positive and professional customer service attitude.
• Learn new technologies quickly and communicate relevant requests.
• Conduct technical research in collaboration with professionals.

Skills

Technical writing and documentation

Customer service skills

MS Teams or Zoom experience

Excellent communication skills

Education

AA/AS in a related field

Job description

A3 Technology, Inc. is looking for a junior-level Application Support specialist to join their team in Washington, DC. The role includes preparing technical documents, coordinating with various professionals, and providing customer support.

Candidates should have an AA/AS degree and 2 years of relevant experience, with a strong emphasis on communication skills and customer service. The salary range for this position is between $50,000 and $175,000, depending on various factors such as experience and qualifications.