Application Support Specialist (Mid-Level) — DC

A3 Technology, Inc.; Washington (District of Columbia); On-site; USD 50,000 - 175,000; Full time

Job summary

A3 Technology, Inc. is looking for a mid-level Application Support professional to join their team in Washington, DC. The role encompasses preparing technical documentation, supporting customers with application issues, and collaborating with technical staff. Candidates should have at least 5 years of relevant experience and an AA/AS degree in a related field. U.S. citizenship or eligibility to work in the U.S. is mandatory.

The salary range varies from $50,000 to $175,000, with actual offers reflecting the candidate's experience, education, and skills.

A3 Technology, Inc. is committed to fostering a diverse workplace and encourages all qualified individuals to apply.

Qualifications

• Minimum 5 years of relevant experience in application support.
• U.S. Citizenship or documented eligibility to work in the U.S. required.
• Experience with MS Teams or Zoom is a plus.

Responsibilities

• Prepare and edit technical materials including manuals and documentation.
• Coordinate efforts with technical staff for document preparation.
• Answer phone calls and help customers with application problems.
• Conduct technical research and collaborate with professionals.

Skills

Technical documentation skills

Communication skills

Customer service orientation

Ability to learn new technologies

Education

AA/AS in a related field

Job description

A3 Technology, Inc. is looking for a mid-level Application Support professional to join their team in Washington, DC. The role encompasses preparing technical documentation, supporting customers with application issues, and collaborating with technical staff. Candidates should have at least 5 years of relevant experience and an AA/AS degree in a related field. U.S. citizenship or eligibility to work in the U.S. is mandatory.

The salary range varies from $50,000 to $175,000, with actual offers reflecting the candidate's experience, education, and skills.

A3 Technology, Inc. is committed to fostering a diverse workplace and encourages all qualified individuals to apply.