Application Support Pro - Mid Level (DC)

a3 architecture; Washington (District of Columbia); On-site; USD 50,000 - 175,000; Full time

Job summary

A3 Technology, Inc. is seeking an Application Support (mid level) to join our team in Washington, DC. The role focuses on assisting customers with application issues, preparing technical publications, and coordinating with cross-functional teams to deliver effective support.

Applicants should have an AA/AS in a related field with 5 years of relevant experience and be eligible to work in the US. The salary range is $50,000 to $175,000, with compensation based on factors including

Qualifications

• AA/AS in a related field and 5 years of relevant experience.
• US Citizenship or documented eligibility to work in the US is a must.
• Must be able to obtain Government clearance and pass background verification.

Responsibilities

• Prepare and edit technical material and manuals.
• Coordinate with technical artists, editors, and writers for distribution.
• Conduct technical research and collaborate with technical professionals.
• May write user and technical documentation.
• Work independently with minimal supervision.
• Answer calls and help customers resolve application problems.
• Understand and use various custom applications to support customers.
• Configure and arrange online meetings (MS Teams/Zoom).
• Maintain professional, positive customer service attitude at all times.
• Demonstrate excellent written, verbal, and listening communications.

Skills

Customer service

Written communication

Verbal communication

Technical support

Quick learner

Education

AA/AS in related field

Tools

MS Teams

Zoom

Job description

A3 Technology, Inc. is seeking an Application Support (mid level) to join our team in Washington, DC. The role focuses on assisting customers with application issues, preparing technical publications, and coordinating with cross-functional teams to deliver effective support.

Applicants should have an AA/AS in a related field with 5 years of relevant experience and be eligible to work in the US. The salary range is $50,000 to $175,000, with compensation based on factors including