Application Support -Mid Level

a3 architecture; Washington (District of Columbia); On-site; USD 50,000 - 175,000; Full time

Job summary

A3 Technology, Inc. is seeking an Application Support (mid level) to join our team in Washington, DC. The role focuses on assisting customers with application issues, preparing technical publications, and coordinating with cross-functional teams to deliver effective support.

Applicants should have an AA/AS in a related field with 5 years of relevant experience and be eligible to work in the US. The salary range is $50,000 to $175,000, with compensation based on factors including

Qualifications

• AA/AS in a related field and 5 years of relevant experience.
• US Citizenship or documented eligibility to work in the US is a must.
• Must be able to obtain Government clearance and pass background verification.

Responsibilities

• Prepare and edit technical material and manuals.
• Coordinate with technical artists, editors, and writers for distribution.
• Conduct technical research and collaborate with technical professionals.
• May write user and technical documentation.
• Work independently with minimal supervision.
• Answer calls and help customers resolve application problems.
• Understand and use various custom applications to support customers.
• Configure and arrange online meetings (MS Teams/Zoom).
• Maintain professional, positive customer service attitude at all times.
• Demonstrate excellent written, verbal, and listening communications.

Skills

Customer service

Written communication

Verbal communication

Technical support

Quick learner

Education

AA/AS in related field

Tools

MS Teams

Zoom

Job description

A3 Technology, Inc. is seeking Application Support (mid level) to join our team in Washington, DC.

Essential Job Functions

• Prepare and edit technical material, including operations and maintenance manuals, software and system documentation, and other technical publications.
• Coordinate efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution.
• Conduct technical research and collaborates with technical professionals.
• May write manuals and documentation at user level, technical support level, or both.
• Work independently with minimal direct supervision from the Program/Project Manager.
• Answer phone calls and help customers resolve their application problems.
• Understand and use various custom applications to support customers.
• Configure and arrange online meetings (MS Teams or Zoom experience is a plus).
• Other administrative duties as assigned by the Division Manager.
• Play an integral part in maintaining the mission statement of providing outstanding customer service.
• Learn new technologies quickly, understands and communicates requests as they relate to infrastructure.
• Maintain professional, positive, and friendly customer service attitude at all times.
• Demonstrate excellent communications skills; written, verbal and listening.

Education

• AA/AS in a related field and 5 years of relevant experience.

Additionally, US Citizenship or documented proof of eligibility to work in the US is a must. Upon receiving a conditional offer of employment, candidates will undergo a Government investigation and must meet eligibility requirements for Government clearance. Verification of past employment, education and references is also required. It is imperative that candidates be either a US citizen or a current green card holder with the last 3 consecutive years as a resident of the US.

The salary range for positions is $50,000 to $175,000. This range is provided as a general guideline and should not be interpreted as a guarantee of compensation. Actual salary offers will be determined based on a variety of factors, including but not limited to the specific responsibilities of the position, the candidate’s education, experience, location, knowledge, skills, and abilities. In addition, compensation may be influenced by applicable Federal Government contract labor categories and established contract wage rates.

At A3 Technology, Inc., we take pride in being an Equal Opportunity Employer (EEO) and affirming the importance of providing equal employment opportunities for all individuals without discrimination.