Hybrid Application Support Analyst - SaaS & Insurance Apps

001 Brown & Brown, Inc; Plano (TX); Hybrid; USD 39,000 - 40,000; Full time

Benefits offered by this job

Health benefits

ESPP

401k

Tuition reimbursement

Mental health services

Paid time off

Job summary

Brown & Brown is seeking an Application Support Analyst to join our growing team in a role that blends hybrid/remote work with on-site collaboration. You will provide level 2 support for SaaS and custom-built insurance apps, ensuring timely resolution of issues via phone, chat, email, and in-person assistance.

Ideally, you bring 1–2 years of customer service or technical support experience, plus familiarity with Microsoft 365, SharePoint, and CRM software like Dynamics or Salesforce.

Qualifications

• Associate degree, technical certification, or equivalent experience.
• Foundational knowledge of Microsoft technologies (M365, O365, SharePoint).
• 1-2 years of experience in customer service, technical support, application support, or insurance.
• Preferred Bachelor’s degree in computer science or equivalent experience.

Responsibilities

• Provide level 2 support for SaaS and custom-built applications.
• Deliver world class customer service via chat, email, phone, and in-person interactions.
• Interacts with teammates across departments to support business applications.

Skills

Customer service

Technical support

SaaS experience

CRM software

ITIL/Agile/Scrum

Education

Associate degree

Bachelor’s degree preferred

Tools

Microsoft 365

SharePoint

Dynamics

Salesforce

Job description

Brown & Brown is seeking an Application Support Analyst to join our growing team in a role that blends hybrid/remote work with on-site collaboration. You will provide level 2 support for SaaS and custom-built insurance apps, ensuring timely resolution of issues via phone, chat, email, and in-person assistance.

Ideally, you bring 1–2 years of customer service or technical support experience, plus familiarity with Microsoft 365, SharePoint, and CRM software like Dynamics or Salesforce.