Hybrid Junior Business Analyst: App Support (Dynamics 365)

Talentify; Indianapolis (IN); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Robust Health Insurance

401(k) plan

PTO

Paid holidays

Job summary

Theoris in Indianapolis, IN seeks a Junior Business Analyst/Application Support professional for a hybrid role. You will support internal systems, configure the application, and troubleshoot user inquiries to ensure smooth operations for court staff.

Ideal candidates have some experience in application support or business analysis, with strong Microsoft Office skills and familiarity with Dynamics 365. You will work closely with end-users and may lead small projects.

Qualifications

• Prior experience in application support or business analysis preferred.
• A background demonstrating progressive responsibility or related education is ideal.
• Proficiency with Microsoft applications, familiarity with CRM platforms (especially Dynamics 365), and ability to work with web applications.

Responsibilities

• System Support: Provide application support for an internal system, assisting staff with configuration and functionality, and troubleshooting user-reported issues.
• Issue Resolution: Address user calls such as export issues, fine assessment configuration, and general case management functions.
• Application Configuration: Manage configuration settings, set up dropdown options, and implement application functionality as needed.
• Documentation and Communication: Guide end-users through system modules, ensuring clear communication and training on application use.
• Project Support: Assist with implementing new features and functionality as assigned, potentially leading small projects within the team.
• Help Desk Management: Handle user tickets via Dynamics 365, responding promptly to ensure continuity in the courts’ operations.

Skills

Problem-solving

Communication

Organization

Self-motivated

Education

Related education

Tools

Dynamics 365

Microsoft Office

CRM platforms

Web applications

Job description

Theoris in Indianapolis, IN seeks a Junior Business Analyst/Application Support professional for a hybrid role. You will support internal systems, configure the application, and troubleshoot user inquiries to ensure smooth operations for court staff.

Ideal candidates have some experience in application support or business analysis, with strong Microsoft Office skills and familiarity with Dynamics 365. You will work closely with end-users and may lead small projects.