Senior App Support & Cloud Operations Engineer

US132 Guidehouse Digital, LLC; San Antonio (TX); On-site; USD 70,000 - 116,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

Paid Holidays

Parental Leave

401(k) Retirement Plan

Life and Travel Insurance

Health Savings Account

Transit and Parking benefits

Tuition Reimbursement

Learning opportunities

Employee Referral Program

Diversity & Inclusion programs

Job summary

Guidehouse is seeking a qualified IT Application Support professional to provide Tier 2/3 support for mission-critical applications, monitor health and performance, and coordinate deployments with cloud engineering teams.

Must be able to obtain and maintain a federal public trust; US citizenship is required. A minimum of five years in enterprise application support, especially in cloud environments, is essential, with familiarity in incident management and ticketing systems.

Qualifications

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; adjudication required prior to onboarding.
• Active PUBLIC TRUST or SUITABILITY preferred.
• Bachelor's degree from an accredited university.
• US Citizenship is contractually required.
• Minimum of five (5)+ years of overall work experience.
• Experience with application support or production operations.
• Experience supporting enterprise applications in cloud environments.
• Knowledge of incident management and troubleshooting methodologies.
• Experience with monitoring and ticket management systems.

Responsibilities

• Provide Tier 2 and Tier 3 application support for mission-critical applications.
• Support incident management, problem management, and change implementation activities.
• Monitor application health, availability, and performance.
• Coordinate deployment support activities with development and cloud engineering teams.
• Document root causes, operational procedures, and support processes.

Skills

Incident management

Troubleshooting

Application support

Cloud environments

Monitoring

Ticket management

Education

Bachelor's degree

Tools

ServiceNow

AWS

Job description

Guidehouse is seeking a qualified IT Application Support professional to provide Tier 2/3 support for mission-critical applications, monitor health and performance, and coordinate deployments with cloud engineering teams.

Must be able to obtain and maintain a federal public trust; US citizenship is required. A minimum of five years in enterprise application support, especially in cloud environments, is essential, with familiarity in incident management and ticketing systems.