Application Support / Operations Engineer

US132 Guidehouse Digital, LLC; San Antonio (TX); On-site; USD 70,000 - 116,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

Paid Holidays

Parental Leave

401(k) Retirement Plan

Life and Travel Insurance

Health Savings Account

Transit and Parking benefits

Tuition Reimbursement

Learning opportunities

Employee Referral Program

Diversity & Inclusion programs

Job summary

Guidehouse is seeking a qualified IT Application Support professional to provide Tier 2/3 support for mission-critical applications, monitor health and performance, and coordinate deployments with cloud engineering teams.

Must be able to obtain and maintain a federal public trust; US citizenship is required. A minimum of five years in enterprise application support, especially in cloud environments, is essential, with familiarity in incident management and ticketing systems.

Qualifications

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; adjudication required prior to onboarding.
• Active PUBLIC TRUST or SUITABILITY preferred.
• Bachelor's degree from an accredited university.
• US Citizenship is contractually required.
• Minimum of five (5)+ years of overall work experience.
• Experience with application support or production operations.
• Experience supporting enterprise applications in cloud environments.
• Knowledge of incident management and troubleshooting methodologies.
• Experience with monitoring and ticket management systems.

Responsibilities

• Provide Tier 2 and Tier 3 application support for mission-critical applications.
• Support incident management, problem management, and change implementation activities.
• Monitor application health, availability, and performance.
• Coordinate deployment support activities with development and cloud engineering teams.
• Document root causes, operational procedures, and support processes.

Skills

Incident management

Troubleshooting

Application support

Cloud environments

Monitoring

Ticket management

Education

Bachelor's degree

Tools

ServiceNow

AWS

Job description

Job Family: IT Architecture/Cloud Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust

What You Will Do:

• Provide Tier 2 and Tier 3 application support for mission-critical applications.
• Support incident management, problem management, and change implementation activities.
• Monitor application health, availability, and performance.
• Coordinate deployment support activities with development and cloud engineering teams.
• Document root causes, operational procedures, and support processes.

What You Will Need:

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse.
• Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.
• Bachelor's degree from an accredited university.
• US Citizenship is contractually required.
• Minimum of FIVE (5)+ years of overall work experience.
• Experience with application support or production operations experience.
• Experience supporting enterprise applications in cloud environments.
• Knowledge of incident management and troubleshooting methodologies.
• Experience with monitoring and ticket management systems.

What Would Be Nice To Have:

• ITIL Foundation Certification.
• Experience supporting AWS-hosted applications.
• Experience with ServiceNow.
• Basic scripting and automation experience.
• Familiarity with DevSecOps and CI/CD pipelines.

The annual salary range for this position is $70,000.00-$116,000.00.

Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

Position may be eligible for a discretionary variable incentive bonus.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.

Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail].

Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com