Senior Enterprise App Support & Cloud Operations Engineer
Guidehouse
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Benefits offered by this job
Job summary
Guidehouse is seeking an experienced IT professional to provide Tier 2 and 3 application support for mission-critical systems in a cloud-enabled environment. The role includes incident management, problem resolution, and coordinating deployment support with development and cloud engineering teams.
The candidate should have 5+ years of relevant experience, a bachelor’s degree, and the ability to obtain a Public Trust clearance.
Qualifications
- Bachelor's degree from an accredited university.
- Minimum of five (5)+ years of overall work experience.
- Experience with application support or production operations.
- Experience supporting enterprise applications in cloud environments.
- Knowledge of incident management and troubleshooting methodologies.
- Experience with monitoring and ticket management systems.
Responsibilities
- Provide Tier 2 and Tier 3 application support for mission-critical applications.
- Support incident management, problem management, and change implementation activities.
- Monitor application health, availability, and performance.
- Coordinate deployment support activities with development and cloud engineering teams.
- Document root causes, operational procedures, and support processes.
Skills
Education
Tools
Job description
Guidehouse is seeking an experienced IT professional to provide Tier 2 and 3 application support for mission-critical systems in a cloud-enabled environment. The role includes incident management, problem resolution, and coordinating deployment support with development and cloud engineering teams.
The candidate should have 5+ years of relevant experience, a bachelor’s degree, and the ability to obtain a Public Trust clearance.
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