Senior Analytics & Workforce Optimization Lead

Talkiatry Management Services, LLC.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with match

Generous PTO

Paid parental leave

Job summary

A mental health company in New York is seeking a Senior Manager, Analytics & Workforce Management to oversee the analytics and operational frameworks for over 400 Patient Care Coordinators. You’ll lead performance analytics, workforce planning, and decision-making processes to improve patient and provider experiences while maximizing operational efficiency. Candidates should have 7+ years in operations analytics, strong analytical skills, and proficiency in tools like SQL and Tableau. Excellent benefits and a collaborative environment await you.

Qualifications

• 7+ years of experience in operations analytics, workforce management, or business operations.
• Proven success leading WFM and analytics functions.
• Ability to translate complex data into clear business actions.

Responsibilities

• Own the analytics and reporting engine for PCC Operations.
• Lead workforce planning and forecasting.
• Build and reinforce a data-driven culture across PCC Ops.

Skills

Operational analytics

Workforce management

Data-driven decision making

Strong analytical skills

Communication skills

Education

Bachelor's degree

Master's degree in Business, Operations, or Analytics

Tools

Excel

SQL

Tableau

Genesys

ServiceNow

Job description

A mental health company in New York is seeking a Senior Manager, Analytics & Workforce Management to oversee the analytics and operational frameworks for over 400 Patient Care Coordinators. You’ll lead performance analytics, workforce planning, and decision-making processes to improve patient and provider experiences while maximizing operational efficiency. Candidates should have 7+ years in operations analytics, strong analytical skills, and proficiency in tools like SQL and Tableau. Excellent benefits and a collaborative environment await you.