Senior Analytics & Process Improvement Lead

Wake County

Raleigh (NC)

Vor Ort

USD 77.000 - 108.000

Vollzeit

Vor 7 Tagen

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Zusammenfassung

Wake County Health and Human Services seeks a Senior Business Analyst to lead data and analytics across the Social Services Department, partnering with division leadership and program managers to improve performance and client outcomes in Raleigh, NC.

You will build data management practices, performance frameworks, and continuous quality improvement, coaching staff on data literacy and delivering actionable insights to drive data-driven decisions across the division.

Qualifikationen

Bachelor's degree and four years of job-related experience.
Experience with data analytics and performance measurement.
Experience leading cross-functional teams.
Knowledge of process improvement methodologies.
GIS mapping experience.
Microsoft Power BI proficiency.

Aufgaben

Lead cross-functional efforts to analyze and improve business processes.
Develop and maintain Power BI dashboards and reports.
Establish KPIs and monitor metrics.
Monitor workload and staff performance metrics.
Ensure data quality and integrity.
Provide actionable insights to support accountability and data-driven decision making across the division.
Foster a culture of continuous improvement by coaching staff on data literacy and performance measurement methodologies.

Kenntnisse

Power BI

Cross-functional leadership

Data analytics

KPI development

Data quality

Process improvement

Ausbildung

Bachelor's degree

Tools

GIS mapping