Senior Business Analyst (Hybrid)

County of Wake, NC; Raleigh (NC); On-site; USD 77,000 - 108,000; Full time

Job summary

Wake County Health and Human Services seeks a Senior Business Analyst to lead data and analytics across the Social Services Department, partnering with division leadership and program managers to improve performance and client outcomes in Raleigh, NC.

You will build data management practices, performance frameworks, and continuous quality improvement, coaching staff on data literacy and delivering actionable insights to drive data-driven decisions across the division.

Qualifications

• Bachelor's degree and four years of job-related experience.
• Experience with data analytics and performance measurement.
• Experience leading cross-functional teams.
• Knowledge of process improvement methodologies.
• GIS mapping experience.
• Microsoft Power BI proficiency.

Responsibilities

• Lead cross-functional efforts to analyze and improve business processes.
• Develop and maintain Power BI dashboards and reports.
• Establish KPIs and monitor metrics.
• Monitor workload and staff performance metrics.
• Ensure data quality and integrity.
• Provide actionable insights to support accountability and data-driven decision making across the division.
• Foster a culture of continuous improvement by coaching staff on data literacy and performance measurement methodologies.

Skills

Power BI

Cross-functional leadership

Data analytics

KPI development

Data quality

Process improvement

Education

Bachelor's degree

Tools

GIS mapping

Power BI

Job description

What You'll Be Doing

The Senior Business Analyst will lead data and analytics initiatives across the Social Services Department of Wake County Health and Human Services, leveraging data to improve operational performance, service delivery, and client outcomes. This role will partner with division leadership, program managers, and staff to develop and implement data management practices, performance measurement frameworks, and continuous quality improvement strategies.

• Leading cross-functional efforts to analyze and improve business processes
• Developing and maintaining Power BI dashboards and reports
• Establishing key performance indicators (KPIs)
• Monitoring workload and staff performance metrics
• Ensuring data quality and integrity
• Providing actionable insights that support accountability, transparency, and data-driven decision making across the division

The Senior Business Analyst will also foster a culture of continuous improvement by coaching staff on data literacy, performance measurement, and process improvement methodologies.

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)

• Bachelor's degree
• Four years of job-related experience
• Equivalent education and experience are accepted

Beyond the Basics (Preferred Education and Experience)

• Three plus years of business analytics experience
• Process improvement facilitation experience
• Implementation of best practices, documentation, and operating procedures creation experience
• GIS mapping experience

How Will We Know You're 'The One'?

• An understanding of process improvement principles and practices is required
• Demonstrated business analysis and process improvement work experience
• Experience overseeing an organization’s continuous improvement
• Demonstrated ability to lead cross-functional teams
• Demonstrated competence in working collaboratively and managing teams
• Demonstrated ability to manage multiple projects successfully
• Skilled at leading process change
• Strong stakeholder management skills
• Strong interpersonal skills including the ability to influence behaviors and negotiate and resolve challenges with tact and diplomacy.
• Good communication and project management skills are needed
• Microsoft PowerBI proficiency

About This Position

Location: HSC SomersetRaleigh, NC 27609

Employment Type: Regular

Work Schedule: Mon-Fri 8:30 am - 5:15 pm

Hiring Range: 76,986 - 107,784 Commensurate with Experience

Market Range: 76,986.00 - 138,582.00

Posting Closing Date: 7:00 pm on 11/19/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants foremployment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected.Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, duringand after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.