Digital Services & Process Improvement Lead

Wake County; Raleigh (NC); Hybride; USD 105 000 - 120 000; Plein temps

Résumé du poste

Wake County Information Technology seeks a Digital Services Consultant to join the new Project Management Office. This role blends hands-on process improvement, project consultancy, training, capacity building, and responsible AI adoption support.

The 80% hybrid position requires some onsite work in Raleigh, NC, with the ability to come in within one hour. You will lead cross-functional efforts to design improvements, train staff, and evaluate emerging technologies to advance county services.

Qualifications

• Bachelor’s degree and four years of experience in process/service improvement, business analysis, project/program management, organizational development, change management, employee training, service design, or team facilitation.

Responsabilités

• Leads and facilitates complex process design and improvement projects with senior leadership and frontline staff.
• Develops, delivers and evaluates training, coaching and employee engagement initiatives that build staff capability in process improvement and responsible use of emerging technologies, including AI.
• Researches and evaluates emerging practices and technologies, including AI, to identify opportunities for improved County operations and services.
• Partners with stakeholders to develop and validate feasible solutions to priority business and service-delivery challenges.
• Conducts stakeholder, customer and end-user interviews and observations to understand current processes and inform improvements.
• Documents findings and requirements to inform solution design and inform governance reviews.

Connaissances

Process design

Project management

Training & capacity building

Emerging technologies

Stakeholder collaboration

Requirements gathering

Formation

Bachelor’s degree

Description du poste

Wake County Information Technology seeks a Digital Services Consultant to join the new Project Management Office. This role blends hands-on process improvement, project consultancy, training, capacity building, and responsible AI adoption support.

The 80% hybrid position requires some onsite work in Raleigh, NC, with the ability to come in within one hour. You will lead cross-functional efforts to design improvements, train staff, and evaluate emerging technologies to advance county services.