Senior Analytics & Operations Lead (Remote)

JLL; United States; Remote; USD 14,000 - 19,000; Full time

Job summary

JLL empowers you to shape a brighter way in a remote role based in the Philippines, leading an IT service delivery team. You will act as single point of contact for operational issues, coach members, oversee policy docs, and drive continuous improvement and reporting on team performance.

You will also support system updates, tests, and narratives with stakeholders, maintain MRI-related processes, and help implement initiatives while ensuring up-to-date procedures and strong collaboration across

Qualifications

• Experience with MRI software and data handling.
• Strong SQL knowledge and database familiarity.
• Background in accounting or finance preferred.
• Clear, confident communication and presentation skills.

Responsibilities

• Manage the team to ensure service delivery standards are met.
• Be the single point of contact for team members on operational issues.
• Conduct regular feedback and coaching sessions; lead team meetings.
• Assist with training, nesting, and update policy/process documentation.
• Develop collaboration with stakeholders; drive continuous improvement.
• Provide reporting and data insights on team performance.

Skills

MRI software experience

SQL knowledge

Financial background

Presentation skills

Job description

JLL empowers you to shape a brighter way in a remote role based in the Philippines, leading an IT service delivery team. You will act as single point of contact for operational issues, coach members, oversee policy docs, and drive continuous improvement and reporting on team performance.

You will also support system updates, tests, and narratives with stakeholders, maintain MRI-related processes, and help implement initiatives while ensuring up-to-date procedures and strong collaboration across