Remote: Senior Director, Tech Account Delivery

JLL; Richmond (VA); Remote; USD 185,000 - 220,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

JLL in the United States is seeking a Senior Service Delivery Manager within the WD Technology Enablement team to ensure consistent delivery of IT services for a large financial services client. You will oversee service performance, governance, and collaboration across internal teams and the client.

You will lead incident, change, and problem management, manage executive relationships, and drive continuous improvement across platform operations, security, and vendor performance, with remote work

Qualifications

• Bachelor's degree in IT, CS, or related field.
• 5+ years in IT service management or a related role.
• Strong ITIL v4 knowledge.
• Experience in incident, problem, and change management.
• Proven vendor and account management experience.

Responsibilities

• Deliver high-quality IT services per SLAs and standards.
• Manage client relationships and executive engagement.
• Lead incident, problem, and change management processes.
• Coordinate communications between teams and clients.
• Prepare reports on service performance for exec audiences.
• Mentor Technology Operations Specialists.
• Ensure security and regulatory compliance in financial services context.
• Manage vendor relationships and performance.

Skills

ITIL v4

Incident management

Problem management

Change management

Vendor management

Executive engagement

Account relationships

Project management

Stakeholder management

Security awareness

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

Job description

JLL in the United States is seeking a Senior Service Delivery Manager within the WD Technology Enablement team to ensure consistent delivery of IT services for a large financial services client. You will oversee service performance, governance, and collaboration across internal teams and the client.

You will lead incident, change, and problem management, manage executive relationships, and drive continuous improvement across platform operations, security, and vendor performance, with remote work