Senior Analyst

JLL; United States; Remote; USD 14,000 - 19,000; Full time

Job summary

JLL empowers you to shape a brighter way in a remote role based in the Philippines, leading an IT service delivery team. You will act as single point of contact for operational issues, coach members, oversee policy docs, and drive continuous improvement and reporting on team performance.

You will also support system updates, tests, and narratives with stakeholders, maintain MRI-related processes, and help implement initiatives while ensuring up-to-date procedures and strong collaboration across

Qualifications

• Experience with MRI software and data handling.
• Strong SQL knowledge and database familiarity.
• Background in accounting or finance preferred.
• Clear, confident communication and presentation skills.

Responsibilities

• Manage the team to ensure service delivery standards are met.
• Be the single point of contact for team members on operational issues.
• Conduct regular feedback and coaching sessions; lead team meetings.
• Assist with training, nesting, and update policy/process documentation.
• Develop collaboration with stakeholders; drive continuous improvement.
• Provide reporting and data insights on team performance.

Skills

MRI software experience

SQL knowledge

Financial background

Presentation skills

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

• Manage the team to ensure that service delivery standards are maintained
• Be the single point of contact for team members on all operational issues
• Conduct regular feedback and coaching sessions with each of your team members as well as run regular team meetings
• Assist with new hire training and nesting, as well as the continued development and maintenance of policy and process documentation
• Assist and support other leaders and solicit a team culture between your peers
• Develop and maintain a collaborative relationship with all stakeholders
• Provide recommendations for continuous improvement and lead/assist with the implementation of operational excellence programs
• Manage retention of talent and keep attrition levels to acceptable standards
• Provide reporting and data insights on team performance
• Oversight and backup support for the team on the following:
  o Address support tickets and elevate to IT support as required. Provide assistance in resolving and ensure issues associated with the system are resolved within agreed service levels.
  o Update MRI documentation as required (procedures, user guides and training documentations)
  o Process MRI related records (change requests, issues log, enhancement requests)
  o Thoroughly test fixes and enhancements updating test scripts prior to deployment to the live system.
  o Assist with system upgrades and service pack testing as required.
  o Identify key user processing issues that can be reduced by running short knowledge transfer sessions held via ‘Webex’.
  o Actively participate in requirements gathering and design of solutions, project deliverables, creating test documentation and executing testing across systems.
  o Work with the business to ensure thorough documentation and testing of enhancements and fixes to production releases.
  o Implement new initiatives
  o Ensure all policies and procedures are kept up to date
  o Implement Process improvements

Performance Objectives

Leadership:

• Leads by example
• Demonstrated rapid “get going” capability
• Capacity to achieve results within tight resource availability
• Team player with the confidence to constructively challenge the status quo

Personal Effectiveness:

• Sets targets for self, and monitors and manages own performance with the guidance from their direct supervisor
• Monitors progress against own performance measures and achieves results with regular consultation from their direct supervisor

Decision Making:

• Makes suggestions for solutions that resolve problems or improve operations
• Actively searches out improvement opportunities and implements them after consulting on strategy and options with their direct supervisor

Relationship Building:

• Conducts open, collaborative relations with superiors, peers & clients
• Gains respect of JLL people and clients
• Ability to manage and see links across a diverse range of activities

Communication:

• Communicates effectively with superiors, peers and clients
• Listens effectively and communicates through actions and example
• Strong communications and relationship skills with the ability to relate to, understand and command respect from subject matter experts
• Well-developed internal consulting skills, displaying strong analytical thinking, problem solving, and negotiation ability

Key Skills

• MRI software experience; understanding core MRI software functionality, database structure and table schema desirable
• Financial (accounts payable and accounts receivable) background, accounting background (CPA not required)
• SQL knowledge and experience
• Confident communicator with good presentation skills

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

Location:

Remote –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.