Senior Analytics Lead: AI, Data & Customer Insights

Viking; Los Angeles (CA); Hybrid; USD 160,000 - 175,000; Full time

Benefits offered by this job

Annual bonus

401(k) with company match

Comprehensive benefits

Cruise program

Gym membership discounts

Theatre and travel discounts

Job summary

Viking seeks a Senior Manager, Advanced Analytics to lead analytics across Digital, Customer Experience, and Database Marketing from our Woodland Hills, Los Angeles office. Hybrid work policy requires office presence Monday and Thursday plus one additional weekday weekly.

The ideal candidate combines deep technical analytics with the ability to drive business decisions and communicate insights to senior leadership.

Qualifications

• 8+ years of experience in Advanced Analytics, BI, Marketing Analytics, Customer Analytics or Data Science.
• Experience leading complex analytics initiatives across technical and business teams.
• Advanced SQL skills and experience with Databricks, Power BI, or comparable platforms.
• Experience developing dashboards, reporting, analytical frameworks, and executive-level insights.
• Experience with customer, marketing, digital, or journey analytics.
• Experience designing or evaluating experiments (A/B tests, holdouts, incrementality).
• Experience with predictive analytics and translating model outputs into business decisions.
• Strong analytical, problem-solving, and executive communication skills.
• Experience coaching analysts or providing analytical leadership across teams.

Responsibilities

• Lead analytics across customer segments, digital channels, web traffic, promotions, customer journeys, and upsell opportunities.
• Define KPIs and measurement strategies across digital, email, database, and customer journey initiatives.
• Translate testing results into recommendations for marketing and customer experience strategies.
• Lead analytics for database growth, lead generation, conversion, engagement, acquisition, and retention.
• Develop reporting that measures customer and database health.
• Develop and scale analytics solutions using Adobe Analytics, Power BI, SQL, and related platforms.

Skills

Advanced SQL

Databricks

Power BI

Executive communication

Data analysis

Tools

Databricks Genie

Python

Job description

Viking seeks a Senior Manager, Advanced Analytics to lead analytics across Digital, Customer Experience, and Database Marketing from our Woodland Hills, Los Angeles office. Hybrid work policy requires office presence Monday and Thursday plus one additional weekday weekly.

The ideal candidate combines deep technical analytics with the ability to drive business decisions and communicate insights to senior leadership.