Senior Analyst, Portfolio & Tooling Strategy

Salesforce; Denver (CO); On-site; USD 94,000 - 142,000; Full time

Job summary

Salesforce’s Digital Enterprise Technology (DET) team seeks a focused Project/Operations professional for the SPM portfolio. You’ll support the toolkit stack, drive planning cycles, and ensure accurate data for portfolio decision making.

You’ll coordinate across pillars, manage intake, and help document operating procedures, enabling scalable, data-driven investments and governance. This role blends PM discipline with tech-enabled workflow improvements.

Qualifications

• 3–5 years of experience in project management, business operations, customer/tooling support, program management, or a related discipline.
• Proven ability to build project plans, manage intake, track work through to completion, coordinate across stakeholders, and keep multiple priorities moving in a fast-paced environment.
• Hands‑on experience with (or strong aptitude to quickly learn) work management or portfolio tools such as Airtable, Linear, Jira, or similar.
• Working knowledge of product/software development lifecycle (PDLC/SDLC) practices and how work flows from intake through planning, delivery, and review.
• A service-oriented mindset with excellent responsiveness, follow-through, and attention to detail, backed by strong written and verbal communication skills that make tools and processes clear to non-technical users.
• Comfort working with data and a commitment to accuracy in tracking, reconciliation, and routine quality checks.
• Bachelor's degree in any field, or equivalent practical experience.

Responsibilities

• Provide frontline customer support for the SPM custom tool stack (Airtable, Time tracking, Google App Script), answering how-to questions, troubleshooting issues, and routing complex issues to system owners.
• Apply project/program management discipline to SPM tooling and process initiatives — scoping enhancement requests, sequencing rollout plans, and tracking tooling projects from kickoff through delivery.
• Manage and prioritize the SPM tooling support backlog, keeping requests organized and stakeholders informed.
• Support maintenance of user documentation, FAQs, training materials, and process guides that drive adoption and consistency.
• Identify recurring issues and surface opportunities to streamline workflows and improve the day-to-day tooling experience, escalating to tooling owners as needed.

Skills

Project management

Business operations

Customer tooling

Program management

Education

Bachelor's degree or equivalent

Tools

Airtable

Linear

Jira

Time tracking

Job description

Salesforce’s Digital Enterprise Technology (DET) team seeks a focused Project/Operations professional for the SPM portfolio. You’ll support the toolkit stack, drive planning cycles, and ensure accurate data for portfolio decision making.

You’ll coordinate across pillars, manage intake, and help document operating procedures, enabling scalable, data-driven investments and governance. This role blends PM discipline with tech-enabled workflow improvements.