Senior AMER Technical Account Manager Lead

Talon.One; Boston (MA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Learning budget

Flexible PTO

Home office setup budget

Work abroad up to 90 days

WeWork On‑Demand

Nilo.health mental health support

Medical, Dental, Vision plans

401(k) company match

Life Insurance and Disability

Job summary

Talon.One is seeking an empathetic AMER TAM Lead to build a proactive, high‑performing team in North America. You will guide the TAM group from reactive to self‑sufficient operations, balancing technical aptitude with trust-building across a growing team.

Based in New York or Boston, this full‑time role reports to the Head of Technical Account Management and collaborates with the AMER CSM Lead to scale processes and customer outcomes.

Qualifications

• Experience leading TAM or Integration Engineering teams of 10+ people.
• Proven ability to build trust and scalability in growing teams.
• Experience with API-first platforms and complex integrations.

Responsibilities

• Oversee day‑to‑day operations of the AMER Technical Account Management team with focus on service quality and client satisfaction.
• Transition the team to a proactive model and enable independent handling of complex issues.
• Mentor on problem‑solving, client management, and technical platform capabilities.
• Establish scalable tools and workflows; manage team growth and workload distribution.

Skills

Leadership

Team management

API-first platforms

Technical Account Management

Mentorship

Problem-solving

Client management

Tools

REST API

SOAP API

OAuth

JSON/XML

Postman

Swagger/OpenAPI

Workato

Mulesoft

Zapier

Job description

Talon.One is seeking an empathetic AMER TAM Lead to build a proactive, high‑performing team in North America. You will guide the TAM group from reactive to self‑sufficient operations, balancing technical aptitude with trust-building across a growing team.

Based in New York or Boston, this full‑time role reports to the Head of Technical Account Management and collaborates with the AMER CSM Lead to scale processes and customer outcomes.