Amer TAM Lead: Proactive Technical Account Leader

Talon.One; New York (NY); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Learning budget

Flexible PTO

Home office budget

Remote work abroad

WeWork On-Demand

Mental health support

Health plans

401(k) match

Company-paid Insurance

Job summary

Talon.One is seeking an empathetic and proactive AMER TAM Lead to join Talon.One in New York or Boston. You will transition the AMER Technical Account Management group from a reactive model to a self-sufficient, proactive powerhouse, balancing technical aptitude with leadership to build trust within a growing team.

Reporting to the Head of Technical Account Management, you will mentor 9 current members, establish scalable processes, reduce ad-hoc firefighting, and collaborate with the AMER CSM

Qualifications

• Demonstrate a leadership style focused on building trust quickly and maintaining a supportive team culture.
• Bring a proven track record of leading teams of 10 or more people, preferably in a TAM or Integration Engineering capacity.
• Navigate ambiguity with ease, showing a preference for fast-paced, smaller company environments rather than large, rigid enterprise structures.
• Challenge the status quo by rethinking existing processes to improve team efficiency and self-sufficiency.
• Apply your knowledge of API-first platforms and technical account management to guide team members through complex integrations.
• Support the recruitment and onboarding of new team members as the AMER region continues to expand.
• Familiarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML,Postman, Swagger (OpenAPI), and middleware platforms like Workato, Mulesoft, or Zapier.

Responsibilities

• Oversee the day-to-day operations of the AMER Technical Account Management team, ensuring high-quality service delivery and client satisfaction.
• Transition the team toward a proactive model by implementing systems that enable members to handle complex issues independently.
• Build high levels of trust and psychological safety, creating an environment where team members feel supported and empowered.
• Provide hands-on mentorship on problem-solving, client management, and technical platform capabilities.
• Establish and refine scalable tools and workflows to manage team growth and workload distribution effectively.
• Stay current on the Talon.One platform and API-first capabilities to jump in and support the team during critical situations.
• Serve as the technical escalation point for critical customer issues in your region, working with your team and internal resources to ensure timely and effective resolution.
• Contribute to programs for proactive technical guidance, best practice sharing, and strategic client engagement to ensure optimal platform use.

Skills

Leadership

Team leadership

Ambiguity management

Process improvement

APIs (REST/SOAP/OAuth/JSON/XML)

Postman/Swagger/OpenAPI

Middleware tools (Workato/Mulesoft/Zap

Recruitment & onboarding

Tools

Postman

Swagger (OpenAPI)

Workato

Mulesoft

Zapier

REST

SOAP

OAuth

JSON/XML

Job description

Talon.One is seeking an empathetic and proactive AMER TAM Lead to join Talon.One in New York or Boston. You will transition the AMER Technical Account Management group from a reactive model to a self-sufficient, proactive powerhouse, balancing technical aptitude with leadership to build trust within a growing team.

Reporting to the Head of Technical Account Management, you will mentor 9 current members, establish scalable processes, reduce ad-hoc firefighting, and collaborate with the AMER CSM