Senior Ambassador Program Lead

Bubble; New York (NY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Bubble in New York is seeking a Senior Community Manager to lead the ambassador program and drive activation, retention and advocacy. You will manage 4 direct reports, translate strategy into daily execution, and collaborate with cross-functional teams to deliver member value and business impact.

You’ll own the member journey, optimize rewards, and build engaging programs across markets while maintaining budgets and timelines.

Qualifications

• 5–8 years of relevant experience in community or ambassador programs within beauty or consumer brands.
• At least 2 years managing direct reports with examples of improving team execution.
• Experience improving activation, retention, participation or advocacy in a community at scale.

Responsibilities

• Own the member journey from application and onboarding through ongoing participation, VIP recognition and reactivation.
• Oversee SocialLadder, welcome challenges, points, rewards and weekly drops; coordinate gifts and fulfillment across markets.
• Set and maintain service standards for applications, submissions, member replies and reward issues.

Skills

Community management

People management

Customer engagement

Data interpretation

Communication skills

Education

Bachelor's degree in Marketing or Communications

Tools

SocialLadder

CRM

Email automation

Rewards system

Job description

Bubble in New York is seeking a Senior Community Manager to lead the ambassador program and drive activation, retention and advocacy. You will manage 4 direct reports, translate strategy into daily execution, and collaborate with cross-functional teams to deliver member value and business impact.

You’ll own the member journey, optimize rewards, and build engaging programs across markets while maintaining budgets and timelines.