Senior Community & Ambassador Program Lead

Bubble Skincare; New York (NY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Bubble Skincare in New York is seeking a Senior Community Manager to lead the day-to-day operation and growth of our global ambassador program. You will manage 4 direct reports, turn our community strategy into consistent execution, and take accountability for member activation, retention, content and advocacy.

This is a hands-on leadership role focused on ambassador programming, working closely with the Senior Director and cross-functional partners to improve the program's value for members and

Qualifications

• 5–8 years of experience in community or ambassador programs within beauty or consumer brands.
• At least 2 years managing direct reports, with examples of improving team execution.
• Demonstrated results improving activation, retention, participation or advocacy at scale.
• Hands-on experience with community platforms such as SocialLadder, CRM and email tools.
• Strong understanding of Gen Z skincare consumers with sound youth-community judgment.
• Warm, clear communication and strong relationship skills.
• Excellent operational follow-through, budget discipline and event execution.

Responsibilities

• Own the member journey from onboarding through participation, VIP recognition and reactivation.
• Oversee SocialLadder, rewards, and login/fulfillment issues across markets.
• Set and maintain service standards for applications, submissions and rewards, escalate issues early.
• Manage and develop 4 direct reports across onboarding, rewards, VIPs and events.
• Coordinate the support team, build workflows and training for consistency.
• Build a varied calendar of activities including content creation, product feedback and retail events.
• Lead communications, VIP relationships and win-back journeys to keep members engaged.
• Own campus programs and virtual sessions, aiming for 5–10 in-person events monthly.
• Partner with cross-functional teams to activate ambassadors around launches and campaigns.
• Identify emerging creators, track permissions and approved videos, and drive member-code sales.
• Bring member input into product development and share insights weekly with Product/Marketing.
• Ensure age-appropriate participation and moderation; manage budgets and spending.
• Produce weekly performance reports on active members, retention, content and spend.

Skills

Community management

Team leadership

Stakeholder collaboration

Customer insights

SocialLadder proficiency

CRM proficiency

Campaign optimization

Tools

SocialLadder

CRM

Email tools

Job description

Bubble Skincare in New York is seeking a Senior Community Manager to lead the day-to-day operation and growth of our global ambassador program. You will manage 4 direct reports, turn our community strategy into consistent execution, and take accountability for member activation, retention, content and advocacy.

This is a hands-on leadership role focused on ambassador programming, working closely with the Senior Director and cross-functional partners to improve the program's value for members and