Head of Community & Enterprise Relations

Resident Company; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Resident Company in New York invites a Head of Community to join our leadership team. You’ll own the member experience across our Manhattan locations, manage a small team of Community Associates, and be the main contact for our largest member companies.

You’ll spend time across our spaces, build relationships with founders, operators, and investors, run workshops, and shape the community playbook as we expand to new locations.

Qualifications

• Several years in client or customer success at a tech company.
• Managed relationships with enterprise customers.
• Able to calm demanding clients and turn frustration into loyalty.
• Excellent written and warm communication.
• Organized, deadline-oriented, and multitask in a fast-paced environment.
• Keen to build community as a craft, not a stepping stone.

Responsibilities

• Know every member by name, company, and goals.
• Make introductions between members and follow up on outcomes.
• Onboard new members and teams so they feel at home.
• Own the relationship with enterprise clients.
• Set expectations at move-in and ensure clear ownership/timelines.
• Spot problems before they escalate by listening closely.
• Set the daily rhythm of the workspace and host events.
• Run surveys and act on member feedback.
• Own renewals and retention for members.
• Help members grow to bigger spaces or relocate if needed.
• Conduct tours and close new memberships.
• Collaborate with leaders on the community playbook for new locations.
• Hire, train and manage Community Associates.

Skills

Customer success

Enterprise relationships

Clear writing

Organized

Deadline driven

Job description

Resident Company in New York invites a Head of Community to join our leadership team. You’ll own the member experience across our Manhattan locations, manage a small team of Community Associates, and be the main contact for our largest member companies.

You’ll spend time across our spaces, build relationships with founders, operators, and investors, run workshops, and shape the community playbook as we expand to new locations.