Senior Community & Advocacy Lead

Bazaarvoice; United States; On-site; USD 90,000 - 98,000; Full time

Job summary

Bazaarvoice is seeking a seasoned Community Manager in the United States to lead retention initiatives and advocate for creators and members across our brand network. You will design and execute 1:1 outreach, run gifting campaigns, and collaborate with Acquisition, Lifecycle, Content, and Support teams to scale community programs and turn members into advocates.

Strong data literacy and ability to translate member feedback into actionable insights are essential, as is a collaborative mindset to

Qualifications

• 4+ years of experience in community management or related field.
• Experience with creator networks or UGC brands is a plus.
• Strong written communication and interpersonal skills.

Responsibilities

• Analyze community lifecycle data to ideate campaigns that improve retention and reduce churn.
• Execute 1:1 outreach to top creators and valued members to build long-term relationships.
• Conceptualize and manage end-to-end member gifting programs and surprise-and-delight campaigns.
• Build scalable UGC pipelines with Editorial and Marketing to elevate member content across channels.
• Establish repeatable frameworks and playbooks to ensure efficient program execution as growth continues.
• Identify and negotiate co-marketing partnerships to expand community reach.
• Champion the voice of the community by translating feedback into actionable insights.

Skills

Community management

Customer engagement

Data-driven decision making

Written communication

Job description

Bazaarvoice is seeking a seasoned Community Manager in the United States to lead retention initiatives and advocate for creators and members across our brand network. You will design and execute 1:1 outreach, run gifting campaigns, and collaborate with Acquisition, Lifecycle, Content, and Support teams to scale community programs and turn members into advocates.

Strong data literacy and ability to translate member feedback into actionable insights are essential, as is a collaborative mindset to