Senior Alterations & Fitting Specialist

Brooks Brothers; Hackensack (NJ); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Associate discount

Job summary

The Fitter/Tailor at Brooks Brothers in Hackensack, NJ, delivers expert alterations and fabric expertise to our customers in a timely manner while upholding legendary service standards. You will sew, fit, hem, and adjust garments, using Brooks Brothers approved methods and specifications, and work with store teams to maintain a smooth workflow.

As part of the Alterations department, you will represent the Brooks Brothers brand on the floor, embrace our values, and provide exceptional customer

Qualifications

• Minimum 5 years of tailoring experience.
• Knowledge of clothing and shirt construction and fabrics.
• Previous experience in a retail environment or in custom clothing sales.
• Scheduling flexibility to include days, nights, weekends, and holidays as required to meet the needs of the business.
• Ability to communicate with customers on the sales floor.
• Proficient in special order tools, fabrics and programs.

Responsibilities

• Sew, measure, hem, and fit garments to meet customer needs, using Brooks Brothers approved methods and specifications.
• Achieve personal productivity and assist in meeting Brooks Brothers productivity goals.
• Utilize Brooks Brothers systems to meet productivity goals.
• Provide highest level of quality and customer service within established call dates.
• Repair or replace defective garment parts such as pockets, zippers, buttons, and linings.
• Demonstrate and comply with company best practices, policies, procedures, and associate policies as outlined in the Associate Handbook.
• Assist in maintaining a clean, neat, and organized store environment.
• Work with store team to ensure seamless workflow.
• Represent the brand as a true ambassador, adhering to Brooks Brothers code of conduct, dress code and legendary service expectations.
• Model our values of respect, integrity, teamwork, compassion, accountability, and inclusivity.

Skills

Attention to detail

Team player

Customer service

Adaptable

Self-motivated

Tools

Special order tools

Job description

The Fitter/Tailor at Brooks Brothers in Hackensack, NJ, delivers expert alterations and fabric expertise to our customers in a timely manner while upholding legendary service standards. You will sew, fit, hem, and adjust garments, using Brooks Brothers approved methods and specifications, and work with store teams to maintain a smooth workflow.

As part of the Alterations department, you will represent the Brooks Brothers brand on the floor, embrace our values, and provide exceptional customer