Senior AJO Technical Account Manager (Remote)

Blue Acorn, LLC; United States; Remote; USD 165,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Blue Acorn iCi seeks an AJO Technical Account Manager to help large enterprise customers implement, operate, and scale Adobe Experience Cloud solutions. You will serve as the technical lead, maintain operational health, and guide complex deployments.

Remote-friendly role in the United States. The candidate must have hands-on AJO experience and work with Adobe Product Engineering, customers, and partners to navigate issues, design data schemas, and validate outcomes.

Qualifications

• Hands-on Adobe Journey Optimizer implementation experience required.
• Strong ability to investigate complex technical issues with logs, APIs, and data artifacts.
• Experience collaborating with engineering teams and customer/partner tech teams.

Responsibilities

• Serve as a central technical point of contact across the customer, implementation partner, Adobe Customer Success, and Product Engineering.
• Provide hands-on technical leadership for complex AJO implementations, migrations, integrations, and production deployments.
• Understand and evaluate AJO/AEP architecture and data design, including schemas, datasets, identities, profiles, events, audiences, journeys, channels, and integrations.
• Troubleshoot complex technical issues using available logs, diagnostics, API requests and responses, payloads, configuration, and other technical artifacts.
• Work directly with Product Engineering to investigate issues, understand findings, validate behavior, and translate Engineering guidance into actionable next steps for customers and partners.
• Coordinate end-to-end integration, testing, debugging, and production validation across Adobe, customer, partner, and third-party systems.
• Identify technical risks, edge cases, integration dependencies, and failure scenarios before they become production issues.
• Lead customers and partners through complex environment changes, upgrades, feature rollouts, and stabilization.
• Drive technical critical issues and escalations while ensuring clear ownership, communication, and follow-through across teams.
• Maintain regular communication with technical and executive stakeholders and participate in customer check-ins and quarterly business reviews.

Skills

Adobe Journey Optimizer

REST APIs

Technical leadership

Problem solving

Customer communication

Data design

Tools

Adobe Experience Platform (AEP)

Job description

Blue Acorn iCi seeks an AJO Technical Account Manager to help large enterprise customers implement, operate, and scale Adobe Experience Cloud solutions. You will serve as the technical lead, maintain operational health, and guide complex deployments.

Remote-friendly role in the United States. The candidate must have hands-on AJO experience and work with Adobe Product Engineering, customers, and partners to navigate issues, design data schemas, and validate outcomes.