Senior AJO Technical Account Manager - Remote

iCiDIGITAL, Inc.

Northern (KY)

Hybrid

USD 165,000 - 200,000

Full time

9 days ago

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Benefits offered by this job

Medical, dental & vision insurance

401(k) plan

Paid time off

Job summary

Blue Acorn iCi is seeking an AJO Technical Account Manager to guide enterprise customers in implementing, operating, and scaling Adobe Experience Cloud solutions. You will lead hands-on AJO implementations and collaborate with customer, partner, and Adobe Product Engineering teams to ensure successful deployments.

The role emphasizes deep AJO expertise, architecture understanding, and strong communication with engineers and executives.

Qualifications

Bachelor's degree in a technical field or equivalent experience.
trigger not allowed to violate this constraint
]
Hands-on AJO implementation experience is required and non-negotiable.
Ability to investigate complex technical issues using logs, diagnostics, APIs, payloads and other technical evidence.
Strong understanding of REST APIs, JSON, authentication, web services and enterprise integration patterns.
Experience collaborating with engineering teams and customer/partner technical teams on implementations.
Ability to communicate technical findings clearly to engineers and executives.
Excellent written, verbal, presentation, problem-solving and cross-functional collaboration skills.

Responsibilities

Serve as a central technical point of contact across the customer, implementation partner, Adobe Customer Success, and Product Engineering.
Provide hands-on technical leadership for complex AJO implementations, migrations, integrations and production deployments.
Understand and evaluate AJO/AEP architecture and data design, including schemas, datasets, identities, profiles, events, audiences, journeys, channels and integrations.
Troubleshoot complex technical issues using available logs, diagnostics, API requests and responses, payloads, configuration and other technical artifacts.
Work with Product Engineering to investigate issues, validate behavior and translate guidance into actionable steps for customers and partners.
Coordinate end-to-end integration, testing, debugging and production validation across Adobe, customer, partner and third-party systems.
Identify technical risks, edge cases, integration dependencies and failure scenarios before production issues.
Lead customers and partners through environment changes, upgrades, rollouts and stabilization.
Drive technical critical issues and escalations with clear ownership and communication.
Maintain regular communication with technical and executive stakeholders and participate in check-ins and QBRs.