AJO Technical Account Manager (Remote)

iCiDIGITAL, Inc.; Northern (KY); Hybrid; USD 165,000 - 200,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) plan

Paid time off

Job summary

Blue Acorn iCi is seeking an AJO Technical Account Manager to guide enterprise customers in implementing, operating, and scaling Adobe Experience Cloud solutions. You will lead hands-on AJO implementations and collaborate with customer, partner, and Adobe Product Engineering teams to ensure successful deployments.

The role emphasizes deep AJO expertise, architecture understanding, and strong communication with engineers and executives.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• trigger not allowed to violate this constraint
• ]
• Hands-on AJO implementation experience is required and non-negotiable.
• Ability to investigate complex technical issues using logs, diagnostics, APIs, payloads and other technical evidence.
• Strong understanding of REST APIs, JSON, authentication, web services and enterprise integration patterns.
• Experience collaborating with engineering teams and customer/partner technical teams on implementations.
• Ability to communicate technical findings clearly to engineers and executives.
• Excellent written, verbal, presentation, problem-solving and cross-functional collaboration skills.

Responsibilities

• Serve as a central technical point of contact across the customer, implementation partner, Adobe Customer Success, and Product Engineering.
• Provide hands-on technical leadership for complex AJO implementations, migrations, integrations and production deployments.
• Understand and evaluate AJO/AEP architecture and data design, including schemas, datasets, identities, profiles, events, audiences, journeys, channels and integrations.
• Troubleshoot complex technical issues using available logs, diagnostics, API requests and responses, payloads, configuration and other technical artifacts.
• Work with Product Engineering to investigate issues, validate behavior and translate guidance into actionable steps for customers and partners.
• Coordinate end-to-end integration, testing, debugging and production validation across Adobe, customer, partner and third-party systems.
• Identify technical risks, edge cases, integration dependencies and failure scenarios before production issues.
• Lead customers and partners through environment changes, upgrades, rollouts and stabilization.
• Drive technical critical issues and escalations with clear ownership and communication.
• Maintain regular communication with technical and executive stakeholders and participate in check-ins and QBRs.

Skills

AJO implementation

Technical consulting

REST APIs

JSON & data design

Cross-functional collaboration

Troubleshooting

Presentation skills

Education

Bachelor's degree in technical field

Tools

Adobe Experience Cloud

Job description

Position Overview

Blue Acorn iCi is seeking an AJO Technical Account Manager to help large enterprise customers successfully implement, operate, and scale Adobe Experience Cloud solutions. This role builds and maintains strong customer relationships while providing the technical leadership needed to maintain operational health, navigate complex implementations, and adopt new capabilities.

For this role, we are specifically seeking deep, hands‑on Adobe Journey Optimizer (AJO) expertise. The ideal candidate has real implementation experience with AJO and can operate at the technical level with customer and partner teams as well as Adobe Product Engineering. Strong candidates may not check every box below, but AJO experience itself is not negotiable.

This person must be comfortable understanding solution architecture and data design, troubleshooting complex implementations, reviewing logs and other technical artifacts with Engineering, identifying potential root causes and edge cases, and driving issues through validation and resolution.

Location: Remote - United States

Key Responsibilities

• Serve as a central technical point of contact across the customer, implementation partner, Adobe Customer Success, and Product Engineering.
• Provide hands‑on technical leadership for complex AJO implementations, migrations, integrations, and production deployments.
• Understand and evaluate AJO/AEP architecture and data design, including schemas, datasets, identities, profiles, events, audiences, journeys, channels, and integrations.
• Troubleshoot complex technical issues using available logs, diagnostics, API requests and responses, payloads, configuration, and other technical artifacts.
• Work directly with Product Engineering to investigate issues, understand findings, validate behavior, and translate Engineering guidance into actionable next steps for customers and partners.
• Coordinate end‑to‑end integration, testing, debugging, and production validation across Adobe, customer, partner, and third‑party systems.
• Identify technical risks, edge cases, integration dependencies, and failure scenarios before they become production issues.
• Lead customers and partners through complex environment changes, upgrades, feature rollouts, and stabilization.
• Drive technical critical issues and escalations while ensuring clear ownership, communication, and follow‑through across teams.
• Maintain regular communication with technical and executive stakeholders and participate in customer check‑ins and quarterly business reviews.

Required Skills & Experience

• Hands‑on Adobe Journey Optimizer implementation experience. This is required and non‑negotiable.
• At least seven years of experience in technical consulting, implementation, architecture, engineering, or a related technical role.
• Ability to investigate complex technical issues using logs, diagnostics, APIs, payloads, and other technical evidence. This is a core skill the role requires.
• Strong understanding of REST APIs, JSON, authentication, web services, and enterprise integration patterns.
• Experience working directly with engineering teams and/or customer and partner technical teams on implementation, integration, or production issues.
• Ability to communicate technical findings clearly to both engineers and business or executive stakeholders.
• Strong written, verbal, presentation, problem‑solving, and cross‑functional collaboration skills.

Preferred Qualifications/Education

• Familiarity with Adobe Experience Platform (AEP) concepts such as schemas, datasets, identity, profiles, and events. Deep AEP expertise is a plus but not mandatory if AJO experience is strong.

Compensation

The base salary range for this position is $165,000-$200,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job‑related factors.

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end‑to‑end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large‑scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross‑disciplinary teams, and grow your skills in a high‑impact, high‑growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

***For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).***

Full Time, Non‑Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: [e-mail].

California applicants: Please click here for CCPA disclosures.