Senior Adobe Journey Optimizer Architect

Blue Acorn iCi; Dallas (TX); Hybrid; USD 135,000 - 185,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k)

Job summary

Blue Acorn iCi is seeking a Senior Adobe Journey Optimizer (AJO) Technical Consultant to design, implement, and validate orchestrated B2B journeys that connect real-time data, decisioning, and content activation across channels and accounts.

This role sits at the intersection of AJO B2B Edition, AEP, RTCDP B2B, identity resolution, and cross-channel orchestration—bringing complex enterprise B2B use cases to life through production-grade journey configuration.

Qualifications

• 7+ years in MarTech or CX platforms.
• 3+ years hands-on Adobe Journey Optimizer in production.
• Experience supporting Fortune 500 or large enterprise clients.

Responsibilities

• Build and configure cross-channel B2B journeys, including triggers, events, decision nodes, rules, conditions, throttling, and waterfall logic.
• Implement real-time, event-triggered workflows tied to person, account, opportunity, and buying-group attributes.
• Configure message templates, content fragments, offers, and personalization across email, push, SMS, in-app, and webhook-driven channels.
• Design and configure account-based journeys, including buying-group orchestration and multi-stakeholder engagement logic.
• Validate journey paths, decisioning accuracy, and end-to-end orchestration performance under production load.
• Ensure AJO journey logic aligns with RTCDP B2B segments, AEP B2B datasets, and event schemas (XDM).
• Validate AEP event datasets used as AJO triggers.
• Connect consent logic, suppression rules, do-not-contact lists, and B2B business constraints to journey decisioning.
• Configure and validate Adobe Journey Optimizer Decisioning (offer decisioning), including offer libraries, eligibility rules, and ranking strategies.
• Utilize AEP Query Service to test journeys, preview events, validate audience eligibility, and reconcile data discrepancies.
• Configure email, push, SMS, in-app, and custom-channel actions with fallback and retry logic.
• Maintain content-to-data alignment via metadata from AEM Assets.
• Manage channel-level constraints including frequency caps, quiet hours, eligibility, and suppression rules.
• Coordinate journey activation with existing marketing automation programs to avoid duplicates.
• Translate B2B journey strategy and business requirements into technical designs and configuration specifications.
• Ensure journey activation supports downstream analytics in Customer Journey Analytics (CJA).

Skills

MarTech experience

Adobe Journey Optimizer experience

Client-facing delivery

Education

Bachelor’s degree in Computer Science, Information Systems, Marketing, or related field

Tools

Adobe Experience Platform

RTCDP B2B integration

CJA (Customer Journey Analytics)

AEM Assets

Job description

Blue Acorn iCi is seeking a Senior Adobe Journey Optimizer (AJO) Technical Consultant to design, implement, and validate orchestrated B2B journeys that connect real-time data, decisioning, and content activation across channels and accounts.

This role sits at the intersection of AJO B2B Edition, AEP, RTCDP B2B, identity resolution, and cross-channel orchestration—bringing complex enterprise B2B use cases to life through production-grade journey configuration.