Senior AI Workflow & Systems Designer - Remote

AAA - CSAA Insurance Group; California; Hybrid; USD 144,000 - 193,000; Full time

Job summary

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead - Remote to collaborate across business and technology teams, redesign complex workflows, and create AI-ready systems of work. You will guide discovery, translate business needs into practical designs, and help build repeatable ES Design practices.

The role leads end-to-end systems design, facilitates workshops, and ensures human-AI collaboration is clear, accountable, and value-driven.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of experience in systems design, service design, or related fields.
• Strong AI fluency and experience with human-AI interaction.
• Ability to lead multi-functional workshops and create design artifacts.
• Proven ability to translate business problems into future-state systems.

Responsibilities

• Lead AI workflow reinvention and systems-of-work design across diverse teams.
• Define how humans and AI collaborate, translating needs into actionable designs.
• Create implementation-ready system-of-work artifacts and blueprints.
• Partner with business leaders to align design with strategic goals.
• Develop reusable enterprise patterns and contribute to ES Design practice.

Skills

AI fluency

Systems thinking

Facilitation

Visual communication

Design artifacts

Education

Bachelor's degree or equivalent

Master's degree in Design Strategy or related

Tools

Design/Service blueprinting

Workflow mapping

Job description

CSAA Insurance Group is seeking an AI Workflow and Systems Design Lead - Remote to collaborate across business and technology teams, redesign complex workflows, and create AI-ready systems of work. You will guide discovery, translate business needs into practical designs, and help build repeatable ES Design practices.

The role leads end-to-end systems design, facilitates workshops, and ensures human-AI collaboration is clear, accountable, and value-driven.