Senior AI Workflow Architect & Systems Lead (Remote)

AAA - CSAA Insurance Group; New Mexico; Hybrid; USD 144,000 - 193,000; Full time

Benefits offered by this job

Remote-friendly

Flexible workplace

Inclusive culture

Job summary

CSAA Insurance Group is hiring for an AI Workflow and Systems Design Lead - Remote. This senior role partners with business and technology teams to redesign workflows and create AI-ready systems of work.

The role leads discovery, defines how people and AI work together, translates business needs into implementation-ready designs, and helps build repeatable Enterprise Systems Design practices. You will lead AI workflow reinvention and systems-of-work design, partnering with business leaders to

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, product/service innovation, management consulting, or product management.
• Deep expertise in systems thinking, service design, and workflow design, with demonstrated experience translating sophisticated business problems into coherent future-state systems.
• Demonstrated experience leading sophisticated multi-functional engagements involving multiple business units, systems, collaborators, or technology platforms.
• Solid ability to move between front-stage and backstage systems.
• Solid ability to create and communicate design artifacts such as systems-of-work blueprints, service blueprints, workflow maps, dependency maps, role and handoff models, decision models, and operating-model designs.
• Strong AI fluency, including practical knowledge of generative AI, agents, automation, retrieval, decision support, and AI-enabled workflow patterns.
• Solid understanding of human-AI interaction and human-in-the-loop design.
• Ability to decompose sophisticated workflows into tasks, decisions, context, data, knowledge, tools, controls, and exceptions.
• Strong business insight and ability to connect design decisions to measurable business value.
• Experience facilitating senior-level and multi-functional workshops where participants have differing objectives or ownership.
• Strong visual communication and storytelling skills; able to simplify sophisticated systems into clear, compelling representations.
• High comfort with ambiguity and initiatives where no single function leads the entire outcome.
• Demonstrated ability to influence without formal authority and move groups toward decisions and commitments.
• Ability to work independently on high-profile engagements while collaborating effectively within a small, senior team.

Responsibilities

• Lead AI Workflow Reinvention and Systems-of-Work Design across business lines.
• Drive current- and future-state design for complex workflows spanning teams, apps, data, and controls.
• Create end-to-end systems-of-work tying front-stage experiences to backstage processes and AI agents.
• Design human-in-the-loop workflows that balance automation with oversight.
• Facilitate workshops to align multi-functional teams on future-state decisions.
• Translate workflows into clear, implementation-ready design artifacts.

Skills

AI workflow design

Systems design

Business-IT collaboration

Facilitation workshops

Enterprise architecture

Education

Bachelor's degree or equivalent

Job description

CSAA Insurance Group is hiring for an AI Workflow and Systems Design Lead - Remote. This senior role partners with business and technology teams to redesign workflows and create AI-ready systems of work.

The role leads discovery, defines how people and AI work together, translates business needs into implementation-ready designs, and helps build repeatable Enterprise Systems Design practices. You will lead AI workflow reinvention and systems-of-work design, partnering with business leaders to