Senior AI Workflow Architect - Remote

AAA - CSAA Insurance Group; Washington; Remote; USD 144,000 - 193,000; Full time

Benefits offered by this job

Total compensation package

Annual bonus eligibility

401(k) with company match

Flexible remote-first workplace

Job summary

CSAA Insurance Group in the United States is seeking an AI Workflow and Systems Design Lead to redefine how AI-enabled work happens across the enterprise. This remote role partners with business leaders and technology teams to shape future-state designs that balance human judgment with automation.

The role demands senior-level expertise in systems thinking, service design, and AI-enabled workflow patterns, with extensive experience guiding multi-functional engagements and delivering tangible

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years of dynamic experience in systems design, service design, workflow/process transformation, design strategy, digital transformation, or management consulting.
• Deep expertise in systems thinking, service design, and workflow design.
• Experience leading multi-functional engagements across units, systems, or platforms.
• Strong AI fluency including practical knowledge of generative AI and AI-enabled workflow patterns.

Responsibilities

• Lead the AI workflow reinvention and systems-of-work design across business and technology.
• Design end-to-end systems of work integrating people, processes, data, and AI agents.
• Translate business needs into implementation-ready design artifacts.
• Facilitate workshops to align multi-functional teams on future-state decisions.
• Partner with leaders to ensure designs deliver measurable business value.

Skills

AI fluency

Systems design

Workflow design

Design thinking

Stakeholder facilitation

Education

Bachelor's degree or equivalent practical experience

Master's degree in Design Strategy / HCI / Service Design / Business / Organizational Design / Technology

Job description

CSAA Insurance Group in the United States is seeking an AI Workflow and Systems Design Lead to redefine how AI-enabled work happens across the enterprise. This remote role partners with business leaders and technology teams to shape future-state designs that balance human judgment with automation.

The role demands senior-level expertise in systems thinking, service design, and AI-enabled workflow patterns, with extensive experience guiding multi-functional engagements and delivering tangible